Newbie needs help please :)

[jmd87]

Hi,

 

I'm looking for a phone system software that has these features (if possible):

 

Call routing

Call redirecting

Call recording

Welcome and Hold music

Voice over

Call assistant (Press 1 for venue press 2 for concerts etc etc)

 

The phones we use I think are analog as can be plugged straight into a phone line. I think how it works is that it goes into a computer into the server room then out of the computer into a Ethernet patch board which then patches into the phones around the site.

 

I am have no knowledge of phone system so please go easy on me but I want to learn quick as possible as the company we are using to do all the IT and Phone systems are rubbish!

 

Hope you can help

Many thanks

Joe