Is it possible to pause the auto dial, while a call is transfered?

[vito]

Hi

 

Our system is based on Axon (lastest version) and enterprise edition of IVM, all extensions are VoIP (Xlite software), and some external lines from 3 voip providers.

No TAPI or modem, FXO/FXS, or other hardware is installed.

 

We want to make automated dialing to make surveys, but we want that surveys made by agents or human operators. So we've the problem using the auto dial, that when the OGM transfers a call to one extension or a group, the call is blind transfered without problem, but the next call on the auto dial list begins to ring before the agent (voip extension) has finished to talk.

 

Is there any option to pause the auto dial since the agents line would be free?

 

I'll copy the IVM log.

 

11:39:35 Making outbound call to 934291XXX on line Company1 linea 194

11:39:35 Initiated sip call to: 934291XXX

11:39:43 Call answered

11:39:43 Outbound call [934291XXX] dialing complete

11:39:45 Outbound call 934291XXX [Answered] (Machine)

11:39:45 Play file: NONE

11:39:46 Command - Transfer

11:39:46 Voip Blind Transfer To: 702

11:39:46 Play system prompt: Ringing

11:39:46 Transferring sip call to: 702

11:39:46 Call has disconnected

11:39:46 Overall Call Jitter = 0.27 ms

11:39:50 Making outbound call to 644478XXX on line Company1 linea 194

11:39:50 Initiated sip call to: 644478XXX

11:40:14 Error. Other side said: Busy Here

11:40:14 Call has disconnected

11:40:14 Outbound call 644478XXX not answered

11:40:14 Call disconnected

 

 

In this log you can see that call is inmediately disconected after transfering. When it happens next call begins but i want to pause it, and I don't know how.

 

11:39:46 Transferring sip call to: 702

11:39:46 Call has disconnected

 

 

Thanks for your support. And sorry for my English