cmurphyil7 0 Posted July 30, 2010 Report Share Posted July 30, 2010 I am not able to get any audio when streaming. I have only one choice for audio devices when looking at the properties for the streaming device and I have checked the box for getting audio. It shows Sigma Tel so I assume it is grabbing the audio from the PC. I am using a JVC digital camcoder to stream with. I have read everything I can look at but nothing appears to address this issue. Any help would be greatly appreiciated. Thank you! Link to post Share on other sites
cmurphyil7 0 Posted August 9, 2010 Author Report Share Posted August 9, 2010 I am not able to get any audio when streaming. I have only one choice for audio devices when looking at the properties for the streaming device and I have checked the box for getting audio. It shows Sigma Tel so I assume it is grabbing the audio from the PC. I am using a JVC digital camcoder to stream with. I have read everything I can look at but nothing appears to address this issue. Any help would be greatly appreiciated. Thank you! I couldn't be any more fustrated with this NCH software and the supposed technical support... and to think we purchased technical support... Link to post Share on other sites
djakober 0 Posted August 12, 2010 Report Share Posted August 12, 2010 Hi, I followed up on your support ticket. Tech support was actively working with you - there is a ticket response asking you to try a microphone directly dated July 19, 2010. You never provided the tech agent with feedback. Additionally your paid support is tied to the email address you purchased with - unfortunately we do not have a system to update this email address if you decide to stop using the purchase email address for any reason. So your inquiries are not currently being managed at a priority level associated with paid support. Tech support must go through a process when you are having issues that nobody else is having. Without providing feedback to a support tech when requested the process stops, as it did on July 19, 2010. If you do not have a record of the techs request for feedback then please PM me and I an happy to resend the ticket response. DJ Link to post Share on other sites
mrdande 0 Posted July 14, 2011 Report Share Posted July 14, 2011 What is the next step if mic doesn't get live sound? No problem with sound when broadcasting a video file. Would love to get this resolvined before purchasing a regestered version. TY Link to post Share on other sites
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