cmurphyil7 Posted July 30, 2010 Share Posted July 30, 2010 I am not able to get any audio when streaming. I have only one choice for audio devices when looking at the properties for the streaming device and I have checked the box for getting audio. It shows Sigma Tel so I assume it is grabbing the audio from the PC. I am using a JVC digital camcoder to stream with. I have read everything I can look at but nothing appears to address this issue. Any help would be greatly appreiciated. Thank you! Link to comment Share on other sites More sharing options...
cmurphyil7 Posted August 9, 2010 Author Share Posted August 9, 2010 I am not able to get any audio when streaming. I have only one choice for audio devices when looking at the properties for the streaming device and I have checked the box for getting audio. It shows Sigma Tel so I assume it is grabbing the audio from the PC. I am using a JVC digital camcoder to stream with. I have read everything I can look at but nothing appears to address this issue. Any help would be greatly appreiciated. Thank you! I couldn't be any more fustrated with this NCH software and the supposed technical support... and to think we purchased technical support... Link to comment Share on other sites More sharing options...
djakober Posted August 12, 2010 Share Posted August 12, 2010 Hi, I followed up on your support ticket. Tech support was actively working with you - there is a ticket response asking you to try a microphone directly dated July 19, 2010. You never provided the tech agent with feedback. Additionally your paid support is tied to the email address you purchased with - unfortunately we do not have a system to update this email address if you decide to stop using the purchase email address for any reason. So your inquiries are not currently being managed at a priority level associated with paid support. Tech support must go through a process when you are having issues that nobody else is having. Without providing feedback to a support tech when requested the process stops, as it did on July 19, 2010. If you do not have a record of the techs request for feedback then please PM me and I an happy to resend the ticket response. DJ Link to comment Share on other sites More sharing options...
mrdande Posted July 14, 2011 Share Posted July 14, 2011 What is the next step if mic doesn't get live sound? No problem with sound when broadcasting a video file. Would love to get this resolvined before purchasing a regestered version. TY Link to comment Share on other sites More sharing options...
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