DD and Windows Server 2008

[jeanb]

I am using DD 4.22 on Windows Server 2008 with Inphonex, however, tried Vonage and Callcentric and experienced the same behavior. The telephony SIP setup goes fine including no errors on the network setup wizard. The phone registers with the VOIP server, but as soon as a call comes in, the DD window shows "Answering Call"

"Incoming SIP Call"

but then DD freezes and does not answer the call and I have to exit DD to restart the sip engine even if going to telephony setup and making changes, it does not refresh.

 

I have turned off the server firewall completely to eliminate that issue and the server hosting company has confirmed the ports are open. I do not experience this issue with Windows Server 2003 with exactly the same setup.

 

Please advise ASAP.

[djakober]

I have passed your issues along to tech support so please check your email for a support ticket to be opened. For future reference you can use Dial Dictate Support as the forums are for users helping users and not NCH Technical support.

 

DJ

[jeanb]

We tracked down the problem to the following 2 issues:

 

1. From NCH Technical support:

 

Could you please check for a Quality Windows Audio Video Experience service in the windows services to see if it is running or existing.

To see this please click start -> control panel -> administrative tools -> services

 

If the Quality Windows Audio Video Experience (QWAVE) service is not listed in the services directory, please run the following command from the windows command prompt to install the service.

Servermanagercmd.exe –install qwave

This will take about 3-4 minutes to install and then the machine will need a reboot afterwards.

 

After the reboot, check that the service is set to run at startup.

 

Once this is done the calls should stop disconnecting on you as soon as the call is answered.

 

2. We were running Windows Server 2008 Web Edition and the above role/service is not available. We had to upgrade to Windows Server 2008 Standard to be able to use the above service.

 

In summary, Dial Dictate is not compatible with Windows Server 2008 Web Edition and you may need to follow the above steps depending on what roles you have installed in Windows Server 2008 Standard. Dial Dictate does run natively on Windows Server 2003 Web Edition.

 

I hope this information may be of help to some other Dial Dictate users.

 

Jeanie B.

[perry]

you might want to try these settings as DialDictate 4.22 is working fine on Windows Server 2008 Web Edition for us...

 

http://nch.invisionzone.com/index.php?showtopic=14466