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Version 3.28 deletes registration


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I have just discovered my registered copy of EA 3.04 has now come back and told me it is unliscensed since I upgraded it to 3.28.

 

Is this a bug in the system.

 

I have since downgraded back to 3.04 and all is well again.

 

What do I do now. I have emailed in the details but don't hold any hope it will be resolved looking at many other issues I have reported and had no response from NCH

 

Graham

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Hi,

 

Your support ticket has been responded to. If you could get back with us through the support ticket system we will see what exactly your problem is and get you up and running the way you need to be...

 

DJ

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BTW, if you report a valid bug through our bug reporting interface within the application for a licensed product version, you are entitled to a free upgrade to the next version when it is released as long as we can verify the email used and legitimate bug. Reporting a bug through the forums or a support ticket does not qualify.

 

While you had 3.28 installed, it should say "unlicensed" since the license you have is not valid for 3.28. When you reverted to 3.04 it sounds like everything is OK again? If not then please reopen the support ticket that has been closed by responding to the ticket.

 

Thanks again for your patience.

 

DJ

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