Complete Newbie, (how to transfer or dial after choosing an option)?

[nighttraindb]

Hello everyone, firt please let me state I am a COMPLETE newbie trying to possibly do something that is over my head at the moment.

 

I just acquired or am using IVM Answering Attendant and currently have a PBX Server through Callwithus.com where I sell local phone numbers with a set amount of time to families with loved ones that are incarcerated.

 

I am looking to set this IVM Answering Attendant to dial a specific number when option 1 is clicked and a different number for option 2...

 

Now, currently in the settings department I clicked the tab labeled Voip and placed sip.callwithus.com in the proper box along with the account password...

 

My problem is, when I make the selection it dials nothing. Now, I see where it has a "!" where somehow that is suppose to prompt it to dial out. And not sure if I should change that...

 

The number the people are dialing is a Vonage phone number.

 

Hopefully, I am making a little since here Where someone can assist.

 

nighttraindb