Setup with PBX integration

[redland]

I'm trying to integrate IVM with my PBX. My first goal is to simply forward an unanswered call from my PBX to IVM, and have IVM route it to the proper mailbox. My PBX is passing the call to IVM - I can see and hear that. In IVM I have a mailbox setup with the mailbox name being my phone extension (7121). I have a single OGM setup for transferring the call, following the instructions in the help for "Connecting To A Hardware PBX System".

 

When I make a test call I see the call be transferred from my phone to IVM. In the log at the bottom of the IVM console I see it answer on the proper line then I see "Caller pressed key [7]", then [1], [2]. etc. But the call never reaches my mailbox. My mailbox is the only one setup, yet the console shows the message being left in the "MailBox" mailbox, which I assume is the default.

 

At this point I know I have some sort of timing issue, but I'm not sure where to look for or set the value in the software. I am using an 8 port TAPI card recommended by NCH, and I've been through it's properties several times and don't see a way to change any timer or flash hook values.

 

Perhaps I should ask - Is what I'm trying to do even possible with the software?

 

Thanks for your advice and help.

[Babumohanan]

Hi Neil,

 

Try these steps if you require just one mailbox:

 

Create OGM1:

Under 'Message' tab set the 'Then' dropdown to 'Leave Message for Mailbox..' and select your mailbox name(Not default)

 

Note: The caller is not required to enter the extension number

 

 

 

Try these steps if you require more than one mailbox, with mailbox names set as phone extension numbers:

 

Create a new OGM say OGMWelcome. Under 'Message' tab set the 'Then' dropdown to 'Go to OGM...' OGMGetInput.

 

Create OGMGetInput.

Under 'Key response' select 'Data entry'. Set variable name as 'boxNumber'. Set 'At End or #' to start OGMMailBox.

 

Create OGMMailBox.

On completion 'Leave message in Mailbox' - Set the mailbox name as '%boxNumber%'

 

Test your system

 

 

Babu

We develop Plugins for NCH IVM.

[redland]

Thanks for the reply Babu. Since I posted this I've learned a bit and can clarify my problem.

My PBX sends a digit (or digits) in front of the extension. Currently it sends a 6, 7, or 9 depending on the call gets transferred from my PBX ot my current voice mail system. I figured out the first digit isn't being seen by IVM (or the TAPI card). So let's say the PBX outputs 67121 IVM only sees 7121. I do have an OGM setup to process calls to another OGM (for mailboxes, like you described in your post) when it sees the 6, 7, or 9 that should be passed. So since the first digit is stripped IVM sees 7, tries to route it, then sees a mailbox of 121 and doesn't know what that is.

I think my real problem is not seeing that first digit. Any ideas why that digit is stripped or a setting I can change to make it see all five digits?

[Babumohanan]

This may happen if the OGM transfers before it can catch all the digits into a variable. Can I see your OGM setup please(File-> Save IVR Program file)

 

Babu

We develop Plugins for NCH IVM.

[redland]

I'll be happy to, but how do I upload a file? Or do you want me to email it to you?

[Babumohanan]

I'll be happy to, but how do I upload a file? Or do you want me to email it to you?

 

Please send this to bmohanan@astoblue.com.

Babu

We develop Plugins for NCH IVM.