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A file is created, that keeps growing


tigerorion

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Ok This has happened twice with the system which has been on and working for about a month. Everyone who dictates after the "bad call" gets there dictation put to saved, and if they call back , the system tells them they have saved documents, but then tells them they don't have them after pressing 2. If you look in the backup folder, there will be a file that just keeps growing in size. it is the newest file in the folder, and I think is a temp file being compressed, badly, in a loop of sorts.

To get the system to let each user access, listen to, and send each dictation, you have to go in under file, and select cancel pending sends. The growing monster file is deleted, and I spend a half hour going into each user's mailbox submitting dictation.

 

Does anyone know what is causing this?

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Ok This has happened twice with the system which has been on and working for about a month. Everyone who dictates after the "bad call" gets there dictation put to saved, and if they call back , the system tells them they have saved documents, but then tells them they don't have them after pressing 2. If you look in the backup folder, there will be a file that just keeps growing in size. it is the newest file in the folder, and I think is a temp file being compressed, badly, in a loop of sorts.

To get the system to let each user access, listen to, and send each dictation, you have to go in under file, and select cancel pending sends. The growing monster file is deleted, and I spend a half hour going into each user's mailbox submitting dictation.

 

Does anyone know what is causing this?

 

Hi Tigerorion,

 

What version of Dial Dictate are you using? Have you reported this through our support system?

 

Thanks.

 

DJ

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DJ,

I'm using the most current version as of last weekend, I think it's 4.21 I have reported it to technical support, who asked that I turn on all the SIP logging, which I have done. Due to the confusion that this caused, I've disabled the save and delete functions from the menu, and turned off the main menu. I also noticed that I had the sound file setting set to the highest quality, and was advised by NCH that most Voip is a much lower setting, so I changed the sound file setting to the lowest setting. the quality of the recording is still good, so hopefully that will fix it.

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