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Calls Bleeding Togather


zktech

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We are running two dial dictate servers. Both are running on version. 4.20. We are having an issue where we are getting calls randomly bleeding into each other. This is very unusual as we are running SIP and the provider is recording the calls on their gateway and the calls are fine there. We are housing our servers in the same datacenter as the provider so our servers are directly connected into the providers network.

 

Both of the systems are running windows XP SP3 and have more than 2 GB or ram.

The CPU are never going above 20% so there should be no performance issues. Both boxes are dedicated to the dial dictate. This problem is occurring with two or more calls on a sip trunk.

 

We need to find a way to fix this issue ASAP. Please help

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