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Way2Call Modem & VRS


dsh979

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I have a Way2Call Modem which is 100% TAPI compliant (www.way2call.com) but VRS will not work properly with this device.

The Start/Stop control in VRS is set to "Telephony Device Control" but VRS does not start recording when the telephone handset is lifted.

VRS will only start recording when the Way2Call Modem itself goes OFF-HOOK (i.e. when the Way2Call modem is used to dial a number, as opposed to using the telephone to dial a number).

Does anyone know anything about this.

I cannot seem to get any information from NCH about why this occurs or how to fix it (apart from NCH telling us that their software will work with Way2Call Modems).

Any assistance would be greatly appreciated (any ideas about alternative software to VRS would also be useful)

Regards

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