rkelseyca Posted July 6, 2009 Share Posted July 6, 2009 When I try to use the foot pedal setup wizard (I am using the VEC Infinity option) my virus program keeps warning me about a virus and blocking it. It was working fine all along and then just yesterday when I looked at my computer, there was a warning of a malicious code in piehid.dll which is part of Express Scribe. I uninstalled and reinstalled the program but keep getting it. Anybody else have this problem. I am using Windows XP. Thanks. Link to comment Share on other sites More sharing options...
carolbrigid Posted July 6, 2009 Share Posted July 6, 2009 YES I am having this same problem and I can't use my Infinity foot pedal at all. It started yesterday, just like your problem did. I did the same thing, uninstalled and reinstalled, same program, too Windows XP. I hope someone can help us with this. It's interfering with my work. When I try to use the foot pedal setup wizard (I am using the VEC Infinity option) my virus program keeps warning me about a virus and blocking it. It was working fine all along and then just yesterday when I looked at my computer, there was a warning of a malicious code in piehid.dll which is part of Express Scribe. I uninstalled and reinstalled the program but keep getting it. Anybody else have this problem. I am using Windows XP. Thanks. Link to comment Share on other sites More sharing options...
rkelseyca Posted July 6, 2009 Author Share Posted July 6, 2009 I just got this message back from my school: The program itself is safe but for some reason that particular file has been tagged by some Anti-Virus programs that find the file to be malicious software. If you have the ability to have your anti-virus ignore this file, that is your best option. YES I am having this same problem and I can't use my Infinity foot pedal at all. It started yesterday, just like your problem did. I did the same thing, uninstalled and reinstalled, same program, too Windows XP. I hope someone can help us with this. It's interfering with my work. Link to comment Share on other sites More sharing options...
carolbrigid Posted July 7, 2009 Share Posted July 7, 2009 Thank you very much for your reply. I tried it again today and it still doesn't let me use my foot pedal. I'm not sure how to get my anti-virus program to ignore it. I have Verizon Fios Security Suite. I just got this message back from my school: The program itself is safe but for some reason that particular file has been tagged by some Anti-Virus programs that find the file to be malicious software. If you have the ability to have your anti-virus ignore this file, that is your best option. Link to comment Share on other sites More sharing options...
rkelseyca Posted July 7, 2009 Author Share Posted July 7, 2009 I'm still having trouble with mine. I did everything tech support suggested but it still keeps coming back. Arggh Thank you very much for your reply. I tried it again today and it still doesn't let me use my foot pedal. I'm not sure how to get my anti-virus program to ignore it. I have Verizon Fios Security Suite. Link to comment Share on other sites More sharing options...
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