MP3 files...will not play

[Guest Shannon]

I am doing some transcription so my client emails me some MP3 files to transcribe. She said she created the MP3 files from itunes. When I put them into express scribe they are there, but nothing will play. I try to open the files in real player, etc. and they will not open in there either. Any suggestions? Many thanks

[nchtj]

Are you sure the files are mp3 format? iTunes does have a tendency to put files loaded into it into MPEG-4 protected format, so I suspect it may have done that.