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OGM to stop playback on data entry


Juki777
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Hi ,

can anyone tell me how I can make an OGM to stop audio playback as soon as caller starts inputting data. What I mean by that , I call , IVM picks up and starts with audio message. The problem is that while inputting data , the OGM continues to play audio unlike other IVR that stop the audio. Is there a setting where I can enable the audio cut-off on ket entry ?????? Thanks

 

I appreciate the help.

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