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Express Talk error with Axon


douglasrupp

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(Query also posted in Express Talk forum, no one has responded so thought I'd try here)

 

I've just installed Express Talk, Axon, Carousel and a SHT/2B-USB device which connects to the PSTN

 

Ultimately I want to be able to use VoIP over my local LAN from various PCs to make and receive calls on the PSTN, but for now all software is installed on one PC to try to get it working together.

 

Incoming calls work fine, Express Talks picks it up and rings, however...

Outgoing calls go wrong. I can hear it connect to the PSTN and dial the number, even occasionally it stays connected long enough to ring once but it always disconnects after a few seconds.

 

Express Talk says:

:55 Initiated sip call to: 8<number>

:01 Error: Otherside said: Temporarily Unavailable

:01 Call has disconnected

 

Axon says:

:55 Call 101 -> sip:8<number>@<server>

:59 Error returned: 487 Request Terminated

:01 Call 101 -> sip:8<number>@<server> disconnected

 

Carousel says:

:55 Bridging call....

:55 Dialing default number.

:55 Incoming SIP call

:59 Call has disconnected

 

Any help would be appreciated.

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I turned on SIP logging in Axon

 

Carousel is sending a "487 Request Terminated" to Axon after a couple of rings for no reason that I can find, e.g. not in response to a cancel.

 

I haven't yet figured out how to turn any useful logging in Carousel, if anybody know please divulge the information.

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Here's the Axon SIP log. As you can see the 487 Request Terminated seems completely out of the blue and unexpected.

---------------------------------

 

00:21:30 UDP Packet Received from 192.168.1.11:5071 <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

INVITE sip:82024562461@wondermoose SIP/2.0

Via: SIP/2.0/UDP 192.168.1.11:5071;rport;branch=z9hG4bK513380

To: <sip:82024562461@wondermoose>

From: "Zippy" <sip:101@wondermoose>;tag=10000

Call-ID: 1224877325-3380-WONDERMOOSE@192.168.1.11

CSeq: 594 INVITE

Max-Forwards: 20

User-Agent: NCH Software Express Talk 3.10

Contact: <sip:101@192.168.1.11:5071>

Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, INFO, REFER, NOTIFY

Supported: replaces

Content-Type: application/sdp

Content-Length: 352

 

v=0

o=NCHSoftware-Talk 1224877350 1224877364 IN IP4 192.168.1.11

s=Express Talk Call

c=IN IP4 192.168.1.11

t=0 0

m=audio 8000 RTP/AVP 0 8 96 3 13 101

a=rtpmap:0 PCMU/8000

a=rtpmap:8 PCMA/8000

a=rtpmap:96 G726-32/8000

a=rtpmap:3 GSM/8000

a=rtpmap:13 CN/8000

a=rtpmap:101 telephone-event/8000

a=fmtp:101 0-16

a=sendrecv

a=direction:active

 

----------------------------------------------------------------

 

00:21:30 UDP Packet Sent to 192.168.1.11:5071 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

SIP/2.0 407 Proxy Authentication Required

Via: SIP/2.0/UDP 192.168.1.11:5071;rport;branch=z9hG4bK513380

To: <sip:82024562461@wondermoose>

From: "Zippy" <sip:101@wondermoose>;tag=10000

Call-ID: 1224877325-3380-WONDERMOOSE@192.168.1.11

CSeq: 594 INVITE

User-Agent: NCH Software Axon Virtual PBX 2.01

Proxy-Authenticate: Digest realm="axon@wondermoose",nonce="v97093qaq25916w",opaque="",stale=FALSE,algorithm=MD5

Content-Length: 0

 

 

----------------------------------------------------------------

 

00:21:30 UDP Packet Received from 192.168.1.11:5071 <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

ACK sip:82024562461@wondermoose SIP/2.0

Via: SIP/2.0/UDP 192.168.1.11:5071;rport;branch=z9hG4bK513380

To: <sip:82024562461@wondermoose>

From: "Zippy" <sip:101@wondermoose>;tag=10000

Call-ID: 1224877325-3380-WONDERMOOSE@192.168.1.11

CSeq: 594 ACK

Max-Forwards: 20

User-Agent: NCH Software Express Talk 3.10

Content-Length: 0

 

 

----------------------------------------------------------------

 

00:21:30 UDP Packet Received from 192.168.1.11:5071 <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

INVITE sip:82024562461@wondermoose SIP/2.0

Via: SIP/2.0/UDP 192.168.1.11:5071;rport;branch=z9hG4bK523380

To: <sip:82024562461@wondermoose>

From: "Zippy" <sip:101@wondermoose>;tag=10000

Call-ID: 1224877325-3380-WONDERMOOSE@192.168.1.11

CSeq: 595 INVITE

Max-Forwards: 20

User-Agent: NCH Software Express Talk 3.10

Contact: <sip:101@192.168.1.11:5071>

Proxy-Authorization: Digest username="101",realm="axon@wondermoose",nonce="v97093qaq25916w",uri="sip:82024562461@wondermoose",response="b8ff0a22dfc68b9c487188500a2d3da1",opaque="",algorithm=MD5

Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, INFO, REFER, NOTIFY

Supported: replaces

Content-Type: application/sdp

Content-Length: 352

 

v=0

o=NCHSoftware-Talk 1224877350 1224877364 IN IP4 192.168.1.11

s=Express Talk Call

c=IN IP4 192.168.1.11

t=0 0

m=audio 8000 RTP/AVP 0 8 96 3 13 101

a=rtpmap:0 PCMU/8000

a=rtpmap:8 PCMA/8000

a=rtpmap:96 G726-32/8000

a=rtpmap:3 GSM/8000

a=rtpmap:13 CN/8000

a=rtpmap:101 telephone-event/8000

a=fmtp:101 0-16

a=sendrecv

a=direction:active

 

----------------------------------------------------------------

 

00:21:30 UDP Packet Sent to 192.168.1.11:5071 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

SIP/2.0 100 Trying

Via: SIP/2.0/UDP 192.168.1.11:5071;rport;branch=z9hG4bK523380

To: <sip:82024562461@wondermoose>;tag=7480

From: "Zippy" <sip:101@wondermoose>;tag=10000

Call-ID: 1224877325-3380-WONDERMOOSE@192.168.1.11

CSeq: 595 INVITE

User-Agent: NCH Software Axon Virtual PBX 2.01

Content-Length: 0

 

 

----------------------------------------------------------------

 

00:21:30 UDP Packet Sent to 192.168.1.11:5061 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

INVITE sip:2024562461@192.168.1.11:5061 SIP/2.0

Via: SIP/2.0/UDP 192.168.1.11:5060;rport;branch=z9hG4bK171816

To: <sip:2024562461@>

From: "Zippy" <sip:Carousel@192.168.1.11:5060>;tag=7479

Call-ID: 1224876930-1816-WONDERMOOSE@192.168.1.11

CSeq: 766 INVITE

Max-Forwards: 19

User-Agent: NCH Software Axon Virtual PBX 2.01

Contact: <sip:Carousel@192.168.1.11:5060>

Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, INFO, REFER, NOTIFY

Supported: replaces

Content-Type: application/sdp

Content-Length: 352

 

v=0

o=NCHSoftware-Talk 1224877350 1224877364 IN IP4 192.168.1.11

s=Express Talk Call

c=IN IP4 192.168.1.11

t=0 0

m=audio 8000 RTP/AVP 0 8 96 3 13 101

a=rtpmap:0 PCMU/8000

a=rtpmap:8 PCMA/8000

a=rtpmap:96 G726-32/8000

a=rtpmap:3 GSM/8000

a=rtpmap:13 CN/8000

a=rtpmap:101 telephone-event/8000

a=fmtp:101 0-16

a=sendrecv

a=direction:active

 

----------------------------------------------------------------

 

00:21:30 UDP Packet Received from 192.168.1.11:5061 <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

SIP/2.0 180 Ringing

Via: SIP/2.0/UDP 192.168.1.11:5060;rport;branch=z9hG4bK171816

To: <sip:2024562461@>;tag=8227

From: "Zippy" <sip:Carousel@192.168.1.11:5060>;tag=7479

Call-ID: 1224876930-1816-WONDERMOOSE@192.168.1.11

CSeq: 766 INVITE

User-Agent: Carousel 1.00

Content-Length: 0

 

 

----------------------------------------------------------------

 

00:21:30 UDP Packet Sent to 192.168.1.11:5071 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

SIP/2.0 180 Ringing

Via: SIP/2.0/UDP 192.168.1.11:5071;rport;branch=z9hG4bK523380

To: <sip:82024562461@wondermoose>;tag=7480

From: "Zippy" <sip:101@wondermoose>;tag=10000

Call-ID: 1224877325-3380-WONDERMOOSE@192.168.1.11

CSeq: 595 INVITE

User-Agent: NCH Software Axon Virtual PBX 2.01

Content-Length: 0

 

 

----------------------------------------------------------------

 

00:21:30 UDP Packet Received from 192.168.1.11:5061 <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

SIP/2.0 180 Ringing

Via: SIP/2.0/UDP 192.168.1.11:5060;rport;branch=z9hG4bK171816

To: <sip:2024562461@>;tag=8227

From: "Zippy" <sip:Carousel@192.168.1.11:5060>;tag=7479

Call-ID: 1224876930-1816-WONDERMOOSE@192.168.1.11

CSeq: 766 INVITE

User-Agent: Carousel 1.00

Content-Length: 0

 

 

----------------------------------------------------------------

 

00:21:30 UDP Packet Received from 192.168.1.11:5061 <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

SIP/2.0 180 Ringing

Via: SIP/2.0/UDP 192.168.1.11:5060;rport;branch=z9hG4bK171816

To: <sip:2024562461@>;tag=8227

From: "Zippy" <sip:Carousel@192.168.1.11:5060>;tag=7479

Call-ID: 1224876930-1816-WONDERMOOSE@192.168.1.11

CSeq: 766 INVITE

User-Agent: Carousel 1.00

Content-Length: 0

 

 

----------------------------------------------------------------

 

00:21:32 UDP Packet Sent to 192.168.1.11:5071 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

SIP/2.0 180 Ringing

Via: SIP/2.0/UDP 192.168.1.11:5071;rport;branch=z9hG4bK523380

To: <sip:82024562461@wondermoose>;tag=7480

From: "Zippy" <sip:101@wondermoose>;tag=10000

Call-ID: 1224877325-3380-WONDERMOOSE@192.168.1.11

CSeq: 595 INVITE

User-Agent: NCH Software Axon Virtual PBX 2.01

Content-Length: 0

 

 

----------------------------------------------------------------

 

00:21:32 UDP Packet Received from 192.168.1.11:5061 <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

SIP/2.0 180 Ringing

Via: SIP/2.0/UDP 192.168.1.11:5060;rport;branch=z9hG4bK171816

To: <sip:2024562461@>;tag=8227

From: "Zippy" <sip:Carousel@192.168.1.11:5060>;tag=7479

Call-ID: 1224876930-1816-WONDERMOOSE@192.168.1.11

CSeq: 766 INVITE

User-Agent: Carousel 1.00

Content-Length: 0

 

 

----------------------------------------------------------------

 

00:21:33 UDP Packet Received from 192.168.1.11:5061 <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

SIP/2.0 487 Request Terminated

Via: SIP/2.0/UDP 192.168.1.11:5060;rport;branch=z9hG4bK171816

To: <sip:2024562461@>;tag=8227

From: "Zippy" <sip:Carousel@192.168.1.11:5060>;tag=7479

Call-ID: 1224876930-1816-WONDERMOOSE@192.168.1.11

CSeq: 766 INVITE

User-Agent: Carousel 1.00

Content-Length: 0

 

 

----------------------------------------------------------------

 

00:21:33 UDP Packet Sent to 192.168.1.11:5061 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

ACK sip:2024562461@192.168.1.11:5061 SIP/2.0

Via: SIP/2.0/UDP 192.168.1.11:5060;rport;branch=z9hG4bK171816

To: <sip:2024562461@>;tag=8227

From: "Zippy" <sip:Carousel@192.168.1.11:5060>;tag=7479

Call-ID: 1224876930-1816-WONDERMOOSE@192.168.1.11

CSeq: 766 ACK

Max-Forwards: 20

User-Agent: NCH Software Axon Virtual PBX 2.01

Content-Length: 0

 

 

----------------------------------------------------------------

 

00:21:33 UDP Packet Sent to 192.168.1.11:5071 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

SIP/2.0 480 Temporarily Unavailable

Via: SIP/2.0/UDP 192.168.1.11:5071;rport;branch=z9hG4bK523380

To: <sip:82024562461@wondermoose>;tag=7480

From: "Zippy" <sip:101@wondermoose>;tag=10000

Call-ID: 1224877325-3380-WONDERMOOSE@192.168.1.11

CSeq: 595 INVITE

User-Agent: NCH Software Axon Virtual PBX 2.01

Content-Length: 0

 

 

----------------------------------------------------------------

 

00:21:33 UDP Packet Received from 192.168.1.11:5071 <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

ACK sip:82024562461@wondermoose SIP/2.0

Via: SIP/2.0/UDP 192.168.1.11:5071;rport;branch=z9hG4bK523380

To: <sip:82024562461@wondermoose>;tag=7480

From: "Zippy" <sip:101@wondermoose>;tag=10000

Call-ID: 1224877325-3380-WONDERMOOSE@192.168.1.11

CSeq: 595 ACK

Max-Forwards: 20

User-Agent: NCH Software Express Talk 3.10

Proxy-Authorization: Digest username="101",realm="axon@wondermoose",nonce="v97093qaq25916w",uri="sip:82024562461@wondermoose",response="b8ff0a22dfc68b9c487188500a2d3da1",opaque="",algorithm=MD5

Content-Length: 0

 

 

----------------------------------------------------------------

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  • 2 months later...
  • 3 months later...
Problem solved. The dialtone parameters in the SHT/2B-USB driver config file needed some adjustment.

 

Thanks Synway tech support!

 

Hi, what adjustments did you do?

 

I do send and receive voip phone calls without any problem using express talk and Axon Virtual PBX. However, when I use Carousel to get my voice modem working to receive external regular phone calls, the call is disconnected when I answer the call. I'm using a voice modem HSP56 MR (VIA) as a H323 Device recognized by Carousel setup.

 

This is the log I get at Axon log and the SIP trace detail where I have 487 Request Terminated and 480 Temporarily Unavailable errors:

 

14:44:50 Incoming Call from: unknown on Line: HSP56 MR (VIA)

14:44:50 Dialing default VoIP number: Carousel

14:44:50 Initiated sip call to: Carousel

14:44:50 Call sip:9Carousel@localhost -> 101

14:45:03 Call answered

14:45:06 Joining Lines...

14:45:07 Call from Line HSP56 MR (VIA) to Carousel bridged successfully

14:45:07 Call has disconnected

14:45:10 Incoming Call from: unknown on Line: HSP56 MR (VIA)

14:45:10 Dialing default VoIP number: Carousel

14:45:10 Initiated sip call to: Carousel

14:45:10 Call sip:9Carousel@localhost -> 101

14:45:11 Call sip:9Carousel@localhost -> 101 disconnected

14:45:16 Call answered

14:45:23 Joining Lines...

14:45:25 Call sip:9Carousel@localhost -> 101 disconnected

14:45:25 Call from Line HSP56 MR (VIA) to Carousel bridged successfully

14:45:25 Call has disconnected

 

----------------------------------------------------------------

 

15:16:58 UDP Packet Received from 127.0.0.1:5060 <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

SIP/2.0 180 Ringing

Via: SIP/2.0/UDP 192.168.2.3:5060;rport;branch=z9hG4bK4661612

To: <sip:Carousel@localhost>;tag=3118

From: "Carousel FXO Gateway" <sip:Carousel@localhost>;tag=3116

Call-ID: L1241359743-1612-SIRIO@192.168.2.3

CSeq: 997 INVITE

User-Agent: NCH Software Axon Virtual PBX 2.02

Content-Length: 0

 

 

----------------------------------------------------------------

 

15:16:58 UDP Packet Sent to 127.0.0.1:5060 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

SIP/2.0 180 Ringing

Via: SIP/2.0/UDP 192.168.2.3:5060;rport;branch=z9hG4bK4661612

To: <sip:Carousel@localhost>;tag=3118

From: "Carousel FXO Gateway" <sip:Carousel@localhost>;tag=3116

Call-ID: L1241359743-1612-SIRIO@192.168.2.3

CSeq: 997 INVITE

User-Agent: NCH Software Axon Virtual PBX 2.02

Content-Length: 0

 

 

----------------------------------------------------------------

 

15:16:58 UDP Packet Received from 192.168.2.3:5070 <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

SIP/2.0 180 Ringing

Via: SIP/2.0/UDP 192.168.2.3:5060;rport;branch=z9hG4bK4671612

To: <sip:101@SIRIO>;tag=439

From: "Carousel FXO Gateway" <sip:Carousel@localhost>;tag=3117

Call-ID: 1241359744-1612-SIRIO@192.168.2.3

CSeq: 17 INVITE

User-Agent: NCH Software Express Talk 3.10

Content-Length: 0

 

 

----------------------------------------------------------------

 

15:17:00 UDP Packet Received from 192.168.2.3:5070 <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

SIP/2.0 487 Request Terminated

Via: SIP/2.0/UDP 192.168.2.3:5060;rport;branch=z9hG4bK4671612

To: <sip:101@SIRIO>;tag=439

From: "Carousel FXO Gateway" <sip:Carousel@localhost>;tag=3117

Call-ID: 1241359744-1612-SIRIO@192.168.2.3

CSeq: 17 INVITE

User-Agent: NCH Software Express Talk 3.10

Content-Length: 0

 

 

----------------------------------------------------------------

 

15:17:00 UDP Packet Sent to 192.168.2.3:5070 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

ACK sip:101@192.168.2.3:5070 SIP/2.0

Via: SIP/2.0/UDP 192.168.2.3:5060;rport;branch=z9hG4bK4671612

To: <sip:101@SIRIO>;tag=439

From: "Carousel FXO Gateway" <sip:Carousel@localhost>;tag=3117

Call-ID: 1241359744-1612-SIRIO@192.168.2.3

CSeq: 17 ACK

Max-Forwards: 20

User-Agent: NCH Software Axon Virtual PBX 2.02

Content-Length: 0

 

 

----------------------------------------------------------------

 

15:17:00 UDP Packet Sent to 127.0.0.1:5060 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

SIP/2.0 480 Temporarily Unavailable

Via: SIP/2.0/UDP 192.168.2.3:5060;rport;branch=z9hG4bK4661612

To: <sip:Carousel@localhost>;tag=3118

From: "Carousel FXO Gateway" <sip:Carousel@localhost>;tag=3116

Call-ID: L1241359743-1612-SIRIO@192.168.2.3

CSeq: 997 INVITE

User-Agent: NCH Software Axon Virtual PBX 2.02

Content-Length: 0

 

 

----------------------------------------------------------------

 

15:17:00 UDP Packet Received from 127.0.0.1:5060 <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

SIP/2.0 480 Temporarily Unavailable

Via: SIP/2.0/UDP 192.168.2.3:5060;rport;branch=z9hG4bK4661612

To: <sip:Carousel@localhost>;tag=3118

From: "Carousel FXO Gateway" <sip:Carousel@localhost>;tag=3116

Call-ID: L1241359743-1612-SIRIO@192.168.2.3

CSeq: 997 INVITE

User-Agent: NCH Software Axon Virtual PBX 2.02

Content-Length: 0

 

 

----------------------------------------------------------------

 

15:17:00 UDP Packet Received from 127.0.0.1:5060 <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

ACK sip:Carousel@localhost SIP/2.0

Via: SIP/2.0/UDP 192.168.2.3:5060;rport;branch=z9hG4bK4661612

To: <sip:Carousel@localhost>;tag=3118

From: "Carousel FXO Gateway" <sip:Carousel@localhost>;tag=3116

Call-ID: 1241359743-1612-SIRIO@192.168.2.3

CSeq: 997 ACK

Max-Forwards: 20

User-Agent: NCH Software Axon Virtual PBX 2.02

Content-Length: 0

 

 

----------------------------------------------------------------

 

15:17:00 UDP Packet Sent to 127.0.0.1:5060 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

ACK sip:Carousel@localhost SIP/2.0

Via: SIP/2.0/UDP 192.168.2.3:5060;rport;branch=z9hG4bK4661612

To: <sip:Carousel@localhost>;tag=3118

From: "Carousel FXO Gateway" <sip:Carousel@localhost>;tag=3116

Call-ID: 1241359743-1612-SIRIO@192.168.2.3

CSeq: 997 ACK

Max-Forwards: 20

User-Agent: NCH Software Axon Virtual PBX 2.02

Content-Length: 0

 

 

----------------------------------------------------------------

 

15:17:10 NAT Keep Alive Packet Sent to callcentric.com

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