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Showing results for tags 'support'.
Found 10 results
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Hi there, Is it possible to edit or remove the default text that’s generated when sending an email (Quote & invoice) straight from the program? At the moment its sending with the following default messages: "This message contains Quote #NS8 from XXXXXXX. If you have questions about the contents of this message or Quote, please contact XXXXXXX. This email has been generated automatically by Express Invoice Invoicing Software from NCH Software" Can anyone assist? Regards -
Hi, Lately I've been having a weird issue with VideoPad. When I'm doing editing and need a popup to appear (to add an effect/change audio etc) the popup seems to appear behind the program. I can't click on it, nor can I bring it to the front by alt-tab. I've already tried reinstalling the program, but that didn't help. Anyone know how to fix this?
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Hey guys, I make music and I wanted to put my music up on YouTube, so I went to use VideoPad to edit quick music uploads for YouTube. I had this problem before years ago, so I used a different video editing program, but that program started glitching so I went to use an updated version of VideoPad. However, whenever I export, the music sounds wrong. The audio quality is very low quality. Here is an example with a simple four to the floor beat: https://soundcloud.com/dj_tokyo_117/test-file/s-XdEVjXobQS1<- What it should sound like https://www.youtube.com/watch?v=Nm5i81HX9s0 <- What it sounds like when exported on VideoPad Notice how the clap sounds, off, and the higher frequencies have been compromised. I want high quality audio for my music on YouTube, but VideoPad doesn't seem to work like that for me, any ideas on how to fix this?
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Hello, I have started a new video project. I have recorded the videos on an iPhone 11, 4K at 30 frames per second. Video pad is struggling with these media files. They take a long time to load, any changes stalls the computer. They don't load & sometimes crashes. It shouldn't be anything that would stall the software, the video files are 873 MB QuickTime Movie (.MOV) & go for a max 5-6 mins time. I have to begin to use the iphone 11 4K on these video files so would really appreciate some help as it's urgent. I have uploaded the latest version, checked my free space on the computer, checked for malware. I'm using a hp pavilion x360 14. I can hear the computer boot up & struggle whenever I go near any of the video files. Thank you,Paul
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Hi, I downloaded MixPad yesterday. Recorded a piano tracks off a keyboard with a USB cable. Fine. Now I am trying to overdub vocals, and the piano track is playing back at too fast a sampling rate (too fast, jumps forward every few milleseconds). 1) How can I change the sampling rate, if that is the issue? 2) Why does the support link go nowhere? Thanks!
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why is the aid paid when the program is already expensive to buy? I don't understand why burning takes so long for DVD music over an hour.
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So the title says it all, every 30 seconds or so, the preview will just freeze up, the audio continues on just fine, and then I can't pause the preview, or do anything at all for that matter. I am new to this program, and I would appreciate any sort of help at all. Thanks in advance, -Column 1 -
Is anybody up there??? Come on management, this is marketing 101. Good support = happy customers = more sales!
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So i spent 7 hours editing a video, my C:/ disk space runs out, since its an ssd and it only had windows files, but my audacity recorded things in the C drive thats why it ran out. then i closed VideoPad and audacity to clean some space in the C disk, after that i open my vpj file and it gives me the error message "The provided file is not a valid VideoPad project file.". i got scared because i spent so much time and effort into this, but then i see a backup file, i click on it and it spams me with error messages something along the lines of "there is no disk inserted, please insert into drive G" etc etc please help, i dont wanna lose my project
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