Search the Community
Showing results for tags 'photostage slideshow producer'.
I have been using Photostage Professional without a problem. The video I made plays well on "Preview" and can be exported into mp4 file. Suddenly, the "Export" function stopped working. The error message says, "delete C:\Users\Pastor Raf\AppData\Roaming\NCH Software\Components\x264enc7\x264enc7.exe". But I cannot find the file under the "NCH Software Components" folder. I don't know what to do. This happened when I downloaded other free programs from the internet. I scanned the C drive and found no virus. I don't know what the x264enc7.exe file is doing.
I just purchased photostage. I made a slideshow of pictures and a couple of songs. (No file has been moved.) When I saved it using "Save Slideshow...", I chose .mp4. The file created could not be opened with QuickTime. (I have the last version.) Then photostage crashed. Now, when I click on the file to open it, I am asked if it crashed, I click yes, then it says that some of the files could not be found. They will be shown in red. I click ok. But, there are no files listed in red. After all of the files are loaded, I get the error: Abnormal Signal Crash ... you received a "SIGNAL10" exception code. Regardless of what I click, I get a spinning ball (Mac) and the program freezes. I have repeated this often. Does anyone have any ideas to help me? I have sent a couple email to NCH, but they have not responded. It seems to me that if I buy a program, it should work. Why should I need to pay to get help for a program, when I understand the basics, in order to get it to work? It seems just plain wrong.