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Found 3 results

  1. Hi, When we issue credit note. it works fine and if we issue invoice to customer again. that credit note amount is shown there. which is perfect. But there is time when we actually have to refund to customer in bank but that Credit note still remain in system as available balance for that customer. How can we mark that credit note paid as well? Please any one? Thanks.
  2. Hello all, I would like to ask if anyone is facing this problem as me or could someone point out to me if I'm doing the wrong procedure. I recently sold some items to a customer, got their payment and banked in their cheque, applied payment on the invoice. 2 days later, customer called up and wanted to return few items and requested for a refund. I tried to credit a credit note with reference to the applied invoice, removed items that are not returned. Committed the credit note. All seems fine, under Net Asset, it showed the correct amount deducted. For example, before the credit note was raised, I have in the net asset shown as $2000.00 and Checking account shown as $2300.00. The credit note amount is $20, it's shown as $1980.00 after creating the credit note. However, the Checking Account is remained unchanged. Shouldn't this $20 be deducted from Checking Account too? Am I missing some important procedure?
  3. I need to use Credit Note. It is very easy with Desktop Version. I cannot find the way to create Credit Note with Web Access. Please help !
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