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  1. Hi - I am using Version 4.49 and the 'Customer Name' is missing from my invoices and it is not shown in the list of available fields. Can anyone advise. Thanks
  2. Buenas. Ya poseo el software de Inventoria y estoy interesado en contar con el software de Express Invoice y Express Accout. Estuve probando con la ultima versión y no consigo enviar las Facturas del Express Invoice al programa de Express Account. Resulta que a mi empleado no le quiero dar las credenciales de acceso al programa Express Account porque no quiero que vea los costos de los inventarios, la contabilidad, etc. En cambio, si le daré acceso al Express Invoice para que lleva la cuenta de los clientes, las facturas, los pagos, etc. Ahora, todos esos datos del Express Invoice no consigo sincronizar con el Express Account. Encontré la opción de traer los datos, de cargar en csv, pero no consigo sincronizarlo como con Inventario. ¿Existe alguna forma? O en todo caso, con el software de Express Account, con el perfil de usuario (no administrador), seria posible elegir que puede ver y que no en la pagina web, ya que deseo ocultar lo que es la contabilidad en especial y que no vea los costos del inventario, solo sus precios de ventas. Desde ya, muchas gracias!
  3. Can i allow user access to only the invoice section of express accounts. i want to give that right to my staff so that she cannot have access to accounts sections. The current user access allows the person to have access to all parts except the user security settings.
  4. I installed both express invoice and accounts on the same PC. When running express invoice from PC direct it gives me the option to update payments to express accounts. This option is not available when using web access. Please help me on how to do this. Better still how can i link the two programs when using web access. Thanks
  5. Hi, when I use the Payment option in Express Invoice and I tick the option to send to Express Account, doesn't work. I follow this information: http://www.nchsoftware.com/accounting/kb/1551.html "Express Invoice does integrate with Express Accounts when accepting payments from customers, so it is possible to use both programs if you decide that is the best option for you." But when i'm in Express Account I can't find any payment. What i'm doing wrong? Regards,
  6. I've upgraded to the latest version and it won't allow me to enter text for the footer or note section. When I click on 'invoice' and then hit the 'foot comment' tab at the bottom, there is no default text showing or a white field where I can enter my text. It's just the grey background. I need to put my payment options in the note or footer field. When I hit preview invoice, in those fields are the express invoice default message of "thank you for your business" If I click on any other tab like the 'order' or 'quote' etc I can enter text in those fields, but the invoice tab does not let me do this. Any help will be highly appreciated
  7. I used my Express Invoice yesterday to capture some quotes and decided to update the software to v 4.49. Today on getting to Express Invoice, it requested me to setup a new Company and I clicked cancel, it then created a default Company for me and I couldn't see my previous quotes, Invoices, receipts and settings. How do I restore my previous account please?
  8. Hello, I am having problems with an SSl/TLS connection for sending e-mail. The following is my configuration SMTP mail host: mail.redacted.net:587 Server requires authentication = true User Name: user@redacted.net Password: *********** Use secure connection (SSl/TLS) if available = true If server is down, attempt to send directly = true Default reply email: user@redacted.net However, I am not able to even connect to the server. Then I followed and installed openssl as described here. However, all I get now is an error message to the tune of MAIL FROM unaccepted. My ISP has stated that the username is supposed to be as shown in my above block. It can't be an issue with my ISP, as our outlook configured identically works fine. Current Error Message: Mail host server (MAIL FROM not accepted). Please check your Email Settings. Version 3.28, btw. What's the release cycle for this program, by the way? Rolling? Incremental? Tested once more on version 4.32, it still does not resolve the problem. This was also done on a completely different computer and network for that matter (different external IP) so I doubt it's going to be an SMTP blockage. Any ideas?
  9. Ever since the latest version, all of my invoices that i go to print or email are put too far right, cutrting off the cents column.. Also, for some reason they are now printing on 2 pages with an enormous gap in the item lines? Its set for standard letter paper.. Any Ideas?
  10. I am trying to setup my invoice template using Express Invoice Ver 4.22 Basic Version for Windows - I cannot find a way of removing the Ship To field as I do not need it on my invoices. Is there a way. Also I do not want to to charge for my services based on Hours and I cant seem to do anything to remove hours from the invoice template. Can anyone help.
  11. Hello. As an owner of a newly-started one-man business, I am currently doing the last finishing touches. I ran into Reflect Customer Database and I love it. It's easy to use, functional and comes complete with all the co-software I need. Only problem I have, is that my business is located in Norway, and sending invoices in a non-native language seems unprofessional, and I may lose non-English speaking customers. So I was wondering if there was a way to change the text to Norwegian in papers like the invoices, not the entire GUI in the software. For instance, replacing "Qty" with "Stk", and "Bill to" to "Mottaker", basically all that English text on all the printouts. And I am unsure where to correctly post this, as I'm new on this forum, but would appreciate if a moderator would move it in that case or something.
  12. Hello, I have been using this software for about two months now and have created more than 2,000 invoices. The problem is I have been generating them with random invoice numbers. I am new to this and have just learned about the necessity of sequential numbers. How can I go about creating/ modifying a numerical sequence for the invoices already made. I have one week to either remake 2 months of invoices or find a way to change the invoice number on the ones already made. al help Is appreciated. thanks Daniel V.
  13. How can I remove the unit price and total per line item on the quote and invoice. I only need a final total at the bottom of the quote or invoice. I do not want to show the itemize details per line item. Thanks
  14. Is there any way to get rid of the number prefixes when creating an invoice? I put in a few different ones but have decided not to have one at all. How do you edit this out?
  15. I'd like to be able to get a report of the dates I sold a particular item. I can get a count of sales in a period, but I would like to get something that looks similar to: Item: ThePartNumber Date Invoice Number Customer Qty 1/04/2014 12234 TheBestCust 5 2/10/2014 13457 OtherCust 2 Or, failing that, a data dump of the invoice detail, and I can create it myself in a spreadsheet.
  16. Hi, Hope someone can help as I cannot find any information or anything to guide me on what I should do here? Version 4.74 Everything was fine until I did the update... Now my invoices print over 2 pages with half the items on one page and the remainder plus the total on the other page. Even if there is only 2-3 items which would fit comfortably on one page the program is placing 2 items on one page and then the 3rd item on the 2nd page when I print. Ive played around with all the settings but it doesnt change back to how I had it before... Previous version didnt do this..... Ive tried to go back to the original version but it keeps this one!!!
  17. Hi there, I am trial testing Express Invoice for the business I help manage. I have come across a critical issue, we use a CCProxy Server for all our internet activities combined with ESET Endpoint Security on clients and the server obviously for security reasons and network control, the server also acts a File Share, DHCP Server, DNS Server and Intranet Web Server. Where the problem comes in is that whenever myself or another user attempts to send invoices and quotes from Express Invoice - the items are unable to send, being the IT and Accounts Manager I've investigated as far as possible and have found that Express Invoice seems to be unable to access the internet through a proxy server and in our network there is no other possibility, we cannot risk or set aside security for accounts management. If however it is possible to bypass this issue without having to reconstruct the entire topology of our network and it's security would someone be capable of explaining how as we are very happy with using the Express Invoice platform. Thank you. Darren Hayward Luscious Lawns
  18. Hi - I'm using EA on a Mac. I have written a book (yay!), and I have a Print on Demand (POD) company fulfill the sales from distributors and bookstores. Each month, they deposit the (very modest) net sales in my bank account. My problem: I would like to set something up so I can show: 1) Qty sold 2) Gross Sales amount 3) The printing charges they take out of the gross sales as an expense. I used to be able to do this part in Quicken by setting up a multi-account posting with the printing charges as an expense against sales, except of course I was never able to track quantities other than manually making notes. I don't seem to be able to set up a purchase order or sales order or invoice properly to do this. Example: Sold 16 books in October. Gross Sales = $181.92 Printing Charges = $87.68 Net Deposit = $94.24 The printing charges are always $5.48 per book. I could go ahead and make that the COGS for the item, but it won't balance for the net deposit. I have tried: - Creating an item for the printing charges, but EA won't let me put in a negative quantity (which makes me worry about returns, as occasionally happens). - Doing a percentage discount - that started an interesting chain of problems, resulting in me having to delete everything including the items for the book. I think I'm looking at 3 separate manual journal entries: 1 for gross sales, 1 for printing charges, 1 for net deposit. However, once again, I don't get quantity tracking that way.
  19. The item dropdown list doesn't autocomplete (i.e. if I type in A it does not go to the entries starting with A). OS: Windows XP Version: Express Invoice v 3.82 Is there any way to fix this?
  20. I found the way to create an invoice from just one order, but I would like to be able to create the invoice from any orders at the same time. The thing is many times orders are for a small value, and the client prefers to get the invoice for the total to be paid at one time, and not a bunch of small valued invoices. This would also be a solution for me, because sometimes clients, when they have several invoices (instead of one) to be paid, make the payment for the grand total at one time, but making several wire transfers (one for each invoice because of the way their systems work) and I get charged bank fees for each separate transaction. I would really appreciate your help. Thank you! Ivana
  21. Does anyone know if (and how) I can create a pro forma invoice on express accounts? I've tried to look but can't find anything. I have an Invoice which I need to split into two payments (a deposit and amount after the service) while keeping the same Invoice number! Any help would be much appreciated!!
  22. I have a quote which I am about to transfer into an invoice. When this has been invoiced, I want to send over the customer their invoice, but only for part of the money. How do I keep one Invoice(the same invoice number), but send out a customer the Invoice in two parts? Is this possible? For example, the total job worth is £20,000 Materials cost £10,000 so you want this amount UPFRONT and the rest to be paid after works complete I want to send the client an Invoice for the upfront materials cost of £10,000 (so part of the Invoice) Then once the job finish, the £10,000 left over. Any ideas? Any advice welcome:) Bit stuck and may need to do this regularly from now on! Much appreciated.
  23. I have weird issue with my Express Invoice v 3.86 on my Mac. All my invoices are now displayed over two pages. In description field everything after first word is displayed on the second page of the invoice. Doesn't matter how much text I add to description. The weird thing is that this is happening only with the last item in description. If I add one item in my invoice, first word of the description will be displayed on page one of my invoice and the rest of the description will be displayed on the second page of the invoice. If I add 2 or more items on my invoice, everything is displaying correctly except for the last item in the invoice. First word is on the page one of my invoice and the rest of the text on the page two of my invoice. I hope this makes sense to someone. Can you help me please? Zoran
  24. Hi All. I've just updated to v3.87 and now my logo, business details, customer details shipping address, everything from the top of my invoice has gone. Can anyone help? Thanks
  25. I have a number of customers who show payments which are "unapplied" and I have not been able to figure out how I apply those payments to an invoice after the fact so that the software is not showing a credit balance in limbo without it being tied to any transaction. Any one else know how to work this?
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