RTFS

I've purchased this plan, am I making posts in the wrong forum? How does one get your attention?

Hello, I have purchased IVM and the Platinum Support Plan. Software is great however I'm left with one minor issue: **using Synway SHT-4B/USB (TELCTAUSB4) 4 Verizon Land-Lines (NO VO-IP) using Unique OGM menus for each individual line. If a caller hangs up while on hold (using Pseudo-Transfer), the call is not dropped by IVM or the Synway box. If I pick up the line and press "#" to "Hang Up Immediate", IVM reads the command (according to the log) but does not kill the line. Therefore, I have to close out IVM completey and reopen it to open that line again. Advise: The Pseudo-Transfer technique works great as long as the caller does not hang up before we can Press #. What is the best approach to take here? Thanks.