Melanie Reinhart

Dear Chris, Thank you so much for following up. I am no longer using Sound Tap. I've done a 'workaround' by reverting to using an ancient Sony mp3 recorder. My environment is quiet enough so I can just record conversations via my speakers. And I use the Skype 'in-house' recording facility to offer clients a video recording. I don't have the time right now to undertake another 'tech project', but I'll keep your email and perhaps follow up at a later date. Thanks again, Melanie

Dear Chris, Thank you very much for taking the trouble to respond. Yes, I did a 'System Reset' in December. This was after I had tried a 'Restore' which didn't work. I had to do a lot of re-installing, so not sure if the SoundTap version I installed was the same one as before. When I went to install ST from the .exe file that I downloaded when it was bought last year, a message came that there was a new version (7.22). As far as I know, there's been no Skype update since then. I have tried to check the audio drivers as best as I know how, and all devices come up as 'working properly' with drivers up to date. I'm on course to get a new computer, I think, and just hope that SoundTap will work on Windows 11 -:) Melanie

I have happily used SoundTap for very many years. Mainly recording two-way audio conversations on Skype. Suddenly, and without my knowingly having made any changes to anything on my computer, the SoundTap recordings are unusable. A terrible echo on the recording, caller's voice only. i.e. I don't hear that echo while on the call. When I'm speaking, there is no echo on the recording. I've spent very many hours trying to fix this, without success. (Tested mic on Recordpad, which works fine, but no good for a two-way online conversation. I also experimented with various different settings, disabling the mic on my webcam, uninstall and reinstall of SoundTap latest version etc.) I'm at a loss to do know what to try next, or why this just suddenly began happening, after many years of perfect functioning. Any/all suggestions welcome! (Win10 64bit with all updates done. Toshiba laptop R830.) Thank you,