michael.barratt

Thanks for your response. Yes, normally I would seek advice and solutions, but in this instance I was working to a deadline and needed a quick fix TODAY! But thanks anyway, I'll continue to use your product.

I use Videopad to produce music videos at home. Apart from a few minor glitches, it has worked well. However, on my latest production I have encountered problems. 1. On certain (Mp4) clips Videopad sometimes will not recognise applied effects, such as re-size 2. The app occasionally (for no apparent reason) seems to 're-set', after which all clips are reduced to vertical stripes, requiring a re-start. 3. The preview plays perfectly, but on export Videopad ignores some clips and effects. I would add that the latest download seems to have solved these problems, but I wonder if 6 months is a reasonable window?

I use several NCH apps, and have been very happy with them. However, having paid full price for the 'Masters' edition of Videopad not all that long ago, I have recently encountered faults in the software that were only rectified by downloading the latest version, whereupon I had to pay AGAIN. Does anyone else think this is unfair?