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ranran's Achievements


Casual (2/7)



  1. So I can use a serial number on one computer at a time? Just to make sure
  2. I recently bought a new computer and I have only used VideoPad for 1-2 months, I read that I couldn't use the code on another computer but does that matter if I don't use that computer anymore? Can I still use the code on my new computer?
  3. I appreciate the help, I have seem to fixed the problem. I have caught up to date with my graphics card and now it seems to be working fine. Thank you so much for the support.
  4. Yes indeed but that is not what I wanted, you see in the original the grey frames are visible. Except when I export the video they are no longer visible. I have tried multiple contrast settings and none seems to work.
  5. AMD Radeon R5 Graphics Card
  6. Using version 10.36 I matched your settings and this is what the exported version looks like: https://drive.google.com/file/d/18IRHBoWgCanVebZyJj91SQMLkAFyI691/view?usp=sharing Also, this is the ORIGINAL ORIGINAL version before I put it in the software: https://drive.google.com/file/d/1PTnySygBaiwu4-QT2Ax0Bbktgu5h4vOw/view?usp=sharing and this is the exported/edited version of it (Before I changed the contrast settings): https://drive.google.com/file/d/13TxyHkfIlfpMANH5flkpIfmZIfzxqQUh/view?usp=sharing Does VP just not load the grey frames? I don't understand why I have this issue in the first place.
  7. This is what it should look like: https://drive.google.com/file/d/1PTnySygBaiwu4-QT2Ax0Bbktgu5h4vOw/view?usp=sharing Exported Version: https://drive.google.com/file/d/13TxyHkfIlfpMANH5flkpIfmZIfzxqQUh/view?usp=sharing The grey frames are not visible in the exported version, I have tried making the contrast darker so it is visible again. BUT when exporting it for some reason it does not include the FX (contrast setting) into the exported version of the video. When I uploaded the original video into the software it did not show the grey frames in the preview. I have tried reuploading the same file but it does not work.
  8. Is there any way to show a screenshot of what I talking about?
  9. I don't understand. The contrast lighting of the video is always back to its original (in the export), even though I changed it multiple times.
  10. Hi, I have found problems with the FX that I added (contrast settings) is not appearing on the exported video file. Do you know any solutions to this issue? -0-0- I think I may have found the problem, the FX settings remain the same after changing it but it does not apply to the preview and exported video. Hopefully this helps in resolving my issue.
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