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gsp_runner

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Everything posted by gsp_runner

  1. You have to make sure that the foot pedal is compatible. You can check the list here: http://help.nchsoftware.com/help/en/scribe/win/inpdev-compatible.html and foot pedal driver must be detected by your operating system with the driver for the set up to continue.
  2. Does the issue occur in other files? Have you tried other MP3 files? You may want to try reinstalling Express Scribe, doing so will require you your installer and registration code.
  3. Version 11.06 is the latest for Windows. If your license is purchased within 6 months, you get free upgrade for the latest version.
  4. The latest version has fixed the issue. You may want to contact Support to confirm.
  5. Are you trying to use the hotkeys assigned for play, pause, etc...? or pressing the buttons within Express Scribe Mini?
  6. You can try to enable Express Scribe mini while working on MS Word. Click on View then select "Float Above Other Windows" and "Show Express Scribe Mini Control" - you can also use the shortcut key CTRL+M.
  7. If you are using Express Scribe on the computer, you can try to delete old dictations. Follow the folder path listed in Disk Usage tab. Reinstalling Express Scribe will also help.
  8. So sorry to know that it is still not working. Did you install or update your audio driver?
  9. Try to uninstall Express Scribe. Uninstall the audio driver. Restart your computer. Reinstall audio driver and Express Scribe. If the issue exist, open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=Scribe&support
  10. You may consider reinstalling Express Scribe. Contact support for more help here: https://www.nch.com.au/support/supportcontact.html?software=Scribe&support=https%3A%2F%2Fwww.nch.com.au%2Fscribe%2Fsupport.html&pty=2&purchaseclass=scribe&dldwin=https%3A%2F%2Fwww.nch.com.au%2Fcomponents%2Fessetup.exe&dldmac=https%3A%2F%2Fwww.nch.com.au%2Fcomponents%2Fscribemaci.zip
  11. Is this the only video file you are having trouble with? Express Scribe Pro works for both video and audio, you have to make sure that you have this license.
  12. gsp_runner

    VPN

    Express Scribe does not have any VPN settings.
  13. You have to make sure that you have the licensed version for video format to work. Also, you can open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=Scribe&support
  14. To register, you may open the program, click on any menu at the upper left-hand corner, select Register Software.., enter the registration code and click on Register. OR click "Enter Code if you have already purchased".
  15. Are you able to see folders when accessing files directly to Google Drive? PhotoPad will only load files that are compatible.
  16. The multi-channel control window only appears when you play a stereo or other multi-channel file. If the issue still exist, you may want to refresh Express Scribe installation. You can contact support for more help here: https://www.nch.com.au/support/supportcontact.html?software=Scribe&support=https%3A%2F%2Fwww.nch.com.au%2Fscribe%2Fsupport.html&pty=4&purchaseclass=scribe&dldwin=https%3A%2F%2Fwww.nch.com.au%2Fcomponents%2Fessetup.exe&dldmac=https%3A%2F%2Fwww.nch.com.au%2Fcomponents%2Fscribemaci.zip
  17. Try to change the channel control while playing audio files. Click on view, show channels control, and change the db of the file playing.
  18. You may want to set up Auto BackStep. Go to Options then Playback tab.
  19. Did you purchase a license after the update to version 11? You can try your license if it supports the latest version. You may also contact support for more help. https://www.nch.com.au/support/supportcontact.html
  20. You can try to reinstall from here: https://www.nch.com.au/components/scribemaci.zip
  21. It looks like the program does not send files to anywhere unless set up. Different set up can be found here: http://help.nchsoftware.com/help/en/express/win/recipient.html Sending of files through email, goes directly to the email server. Back up files are usually stored in the computer, you can use the default folder or you can change according to your preference. (http://help.nchsoftware.com/help/en/express/win/diskusage.html)
  22. NCH Software does not support tampering with DRM Protected Files. Tampering with such files is illegal. https://www.nch.com.au/switch/kb/1449.html
  23. .VPJ files contain the VideoPad project files and can only be opened in VideoPad. They do not actually include the videos to be played. They are meant to save your work in between sessions before you are ready to build your final movie. To create a movie that can be played outside of VideoPad, click the Export Video button in the Home tab toolbar, and choose an output format to save the video.
  24. You need to get the password from your DSS file sender. Express Dictate, Pocket Dictate, DialDictate and WebDictate can encrypt the recordings prior to transmission to protect security and privacy. If this has been done, you must enter the same key in Express Scribe to decrypt the audio. The key is based on the user id of the sender (obtained when you register Express Dictate or DialDictate). If you have not yet registered, use the id 0.
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