gsp_runner

You have to make sure that the foot pedal is compatible. You can check the list here: http://help.nchsoftware.com/help/en/scribe/win/inpdev-compatible.html and foot pedal driver must be detected by your operating system with the driver for the set up to continue.

Does the issue occur in other files? Have you tried other MP3 files? You may want to try reinstalling Express Scribe, doing so will require you your installer and registration code.

Version 11.06 is the latest for Windows. If your license is purchased within 6 months, you get free upgrade for the latest version.

The latest version has fixed the issue. You may want to contact Support to confirm.

Are you trying to use the hotkeys assigned for play, pause, etc...? or pressing the buttons within Express Scribe Mini?

You can try to enable Express Scribe mini while working on MS Word. Click on View then select "Float Above Other Windows" and "Show Express Scribe Mini Control" - you can also use the shortcut key CTRL+M.

If you are using Express Scribe on the computer, you can try to delete old dictations. Follow the folder path listed in Disk Usage tab. Reinstalling Express Scribe will also help.

Hi! What is the exact issue?

So sorry to know that it is still not working. Did you install or update your audio driver?

Try to uninstall Express Scribe. Uninstall the audio driver. Restart your computer. Reinstall audio driver and Express Scribe. If the issue exist, open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=Scribe&support

You may consider reinstalling Express Scribe. Contact support for more help here: https://www.nch.com.au/support/supportcontact.html?software=Scribe&support=https%3A%2F%2Fwww.nch.com.au%2Fscribe%2Fsupport.html&pty=2&purchaseclass=scribe&dldwin=https%3A%2F%2Fwww.nch.com.au%2Fcomponents%2Fessetup.exe&dldmac=https%3A%2F%2Fwww.nch.com.au%2Fcomponents%2Fscribemaci.zip

Is this the only video file you are having trouble with? Express Scribe Pro works for both video and audio, you have to make sure that you have this license.

Express Scribe does not have any VPN settings.

You have to make sure that you have the licensed version for video format to work. Also, you can open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=Scribe&support

To register, you may open the program, click on any menu at the upper left-hand corner, select Register Software.., enter the registration code and click on Register. OR click "Enter Code if you have already purchased".