EIB

On 8/5/2023 at 4:48 AM, christianbethel said:

I also have this problem. Can someone help?

Hi @christianbethel, can you confirm if this happens to all projects/files you try to work on? If so, you may open a support ticket through this link https://www.nch.com.au/support/index.html if you need immediate and direct assistance.

On 9/10/2023 at 4:22 PM, Ricky Gai said:

Microsoft Windows 11 x64 Version 22H2 (OS Build 22621.1992)
WavePad Masters Edition v13.22
Voxal Plus v8.00

Aside using Voxal Plus to save the configured settings to render real-time voice effects, is it possible to re-use the configured parameters via the Equalizer and High-Pass Filter to be listed under the "Basic Effects" of WavePad toolbar so that I can re-use the same settings on next new voice recorded ?


Please advise.

 

 

Hi @Ricky Gai, you can indeed re-use effects by adding the effects through the "Effects Chain" feature instead of adding them as a standalone effect.

You can access the "Effects Chain" option on the same menu level where the basic effects are available.

Hi @rdeblock, for cases like this, you will want to break down the file into several smaller files so that when you burn them onto a CD, they would be separate files and you'd be able to skip from one track to another. You can utilize the bookmark to select the split points, and then use the "Split at Bookmarks" feature which can be accessed under WavePad > Edit tooolbar > Split > Split at Bookmarks.

Let us know if this addresses your concern. Keep in touch!

On 11/28/2023 at 9:13 PM, Nigel_A said:

In a piece I want the first few seconds to be at normal volume and then fade down to a lower (background) level, then a few seconds before the end fade back up to the normal listening level. 

I can see how to to reduce a selection in the Amplifier section (but not fade down and fade up) and have tried the Equalliser section but that (as far as I can see) seems to alter various characteristics of the soud rather than just the levels.  But using the sort of graph option in Equalliser is what I would be looking for in straight forward level adjustment across the whole of a selected part.

Thanks in advance for any help on this.

Nigel

Hi! Your best option for this would be to simply use volume automation which can be accessed with MixPad <https://www.nch.com.au/mixpad/index.html>.

You may simply import the audio clip you are working on, and then draw your custom volume automation so that you can customize the levels to your preferred taste.

Let us know if this addresses your concern. Keep in touch!

On 12/2/2023 at 2:22 PM, Kaykay said:

To remove clicks/pops I have been using the noise reduction tool and have been removing them manually when I see them. But there are some clicks and pops in the waves that I can hear but can't see to be able to remove them nor has the program identified them so they can be removed. Is there a way I can adjust the wave so I can see the clicks and pops that I can hear but have not been identified by the click/pop removal tool? Or what is the best way to do this? 

 

Hi! WavePad does have an auto click/pop removal tool which can be accessed under WavePad > Menu> Tools > Remove Noise > Choose click/poppping options

However, please note that if these are naturally occurring clicks/pops (perhaps from mouth noises), the declicking tool may no longer remove this in order to preserve the integrity and natural sound of the recording.

Let us know if this addresses your concern. Keep in touch!

On 12/3/2023 at 12:02 PM, Carlton Taylor said:

How do I group my audio files an normalize them to match one file of my choice???

Hi! WavePad does have a batch normalizing feature which can be accessed when you use the batch converter. You'd be given the option to set your preferred loudness level.

However, setting these levels are to be done manually, and it is currently not possible to reference a specific audio and have all other audio files adhere to that level.

On 1/23/2024 at 7:02 AM, Sappy said:

Re large cache...

Wavepad Version : Latest.

Ended up having the same issue, wavepad using up hundreds of gigs. After much research on wavepad tool, finally found a solution that worked for me. I wasn't able to access the Wavepad folder from Library/Application Support through folders navigation either.

Solution that worked-

Open Wavepad>Settings >Audio> an option exists by field name, "Cache File Retention" towards the bottom of the pop-up and options like within 28 days/14 days/upon exit. There is button to delete the cache files "Delete unused cache files now". Without having to clean up manually, I used this option to clean the Library/Application Support/Wavepad folder of unused files.

Hopefully it works for a few. 

Thank you-

 

Hi @Sappy, thanks for this input! Yes, this is indeed the method to clear our cache storage that's being taken up by the application. We'd recommend though that projects be backed up first before performing these cache deletions as it could also result in unwanted data loss.

Blessings!

7 hours ago, mannotter said:

Hi. thanks for answering my question! 

"Using the link for the software version covered by your license." I don't quite get what that means. I just downloaded the free version and bought the license and used the registration code. Is it the same thing or am I overthinking things?

Another query is would this process of changing between computers is endless, meaning I can just change between computers anytime and as many time as I want?

Hi there @mannotter, if you have purchased a license for our software in 2016 or later, updates are free for up to six months from the registration date. If you do not wish to upgrade your license, you can use that perpetually. If you decide to upgrade to a newer version after the free six-month period, you will need to pay a fee (at a discounted rate if you have the old registration code from your initial purchase).

You can read more about this policy through this link <https://www.nch.com.au/support/reg.html> under "Problems When Activating/Registering".

Let us know if this addresses your concern. Keep in touch!

Hi!

We understand that some of you are experiencing concerns with SoundTap.

Due to the wide array of hardware drivers for Windows-based laptops, there's a tendency for some models to be not supported at the moment.

However, we are continually working on further expanding our array of supported hardware.

==

If you need immediate and direct assistance, you may head to this link <https://www.nch.com.au/support/index.html> to open a support ticket.

Hi @antinomy,

We apologize for the inconvenience this may be causing you.

Could you specify what MacOS version you are running, and what version you were using before you upgraded to SoundTap v8.05?

Hi @LICRYNO, thanks for reaching out.

We'd be happy to help you with the issue you're facing. To better assist you, could you please share the original file and the converted file that's causing the problem? Additionally, let us know the specific settings you used for the conversion.

To share the files, you can use a cloud storage service like Google Drive, Dropbox, or WeTransfer, and then provide us with the link for access.

A quick tip: It's always a good practice to keep a separate copy of your original files before overwriting them during conversions. This way, you can avoid any potential data loss in case of errors during the process.

15 hours ago, davidadley said:

I have decided to get some audio editing software along with OBS and I was wondering which of these would be best, because both are high rated. So which one should I use?

 

Hi!

If you'd like to try out the program with no restrictions to be able to access all of its features, you can purchase a license through this link: <https://secure.nch.com.au/cgi-bin/register.exe?software=wavepad>

We also offer a 30-day refund guarantee in case the program doesn't meet your needs. Just make sure to request the refund within 30 days from your purchase date.

For more personalized assistance, you can opt for our Platinum Support which includes real-time phone support. Find more information here: <https://secure.nch.com.au/support/purchase.html>

Feel free to reach out if you need any further help!

Hi! There could be several reasons for this but perhaps we can start with the most common possibilities.

Do you receive any error messages when this happens? Does it happen to ALL recordings?

You may also want to check out your device's available storage space.

Keep in touch. Stay safe!

4 hours ago, SCAldarus said:

I just started using Focusrite 2i2 gen 3 with this, which works very well, except now it will not record past about 1 or 2 minutes. I have turned the silence threshold all the way down and it still does it. Anyone have an idea why?????? 

Hi @GWB5323! What is the file format, duration and size of the files you are trying to import? Do you receive any error messages when you try the operation?

Keep in touch. Stay safe!

5 hours ago, yahura said:

may be i must uninstalled and reinstalled the whole suite that include Soundtap ?

For further diagnosis, kindly send us a screenshot of your computer's system audio settings and the program’s audio settings, and the program’s software version you are currently running. If you are using any third-party hardware (ex. audio interface), kindly let us know which exact model it is as well.

Thank you for your cooperation.

6 hours ago, Pierre281 said:

Between PRISM and VIDEOPAD, they have both an encoder.

According to you, what is the best quality encoder between PRISM and VIDEOPAD ? Or is it the the same quality encoder ?

Hi @Pierre281, it would really depend on your goal.

Based on your previous replies to this thread, since you won't be making edits to the material, PRISM <https://www.nchsoftware.com/prism/index.html> would be

more fitting for your needs.

Hi!

For customers who lost their registration codes, this tool <https://www.nch.com.au/support/reg.html> can be used to recover the codes.

If still unsuccessful, it would be best to open a support ticket through this link https://www.nch.com.au/support/index.html for immediate and direct assistance.

On 4/12/2021 at 6:51 AM, RoxasXIIIkeys said:

Hi, I purchased VideoPad Video Editor years ago back in 2016, and even had a registration code. And this year, my video editor has been endlessly lagging and loading like crazy, and I realized that the version I had was v4.58 and I looked up what the latest version was and it's v10.27, so it turns out I've been using an outdated version for so long and the video editor itself NEVER gave me the option to update the software. So I decided to download the latest version, however, it's asking me for a registration code if I already purchased it, but the issue is that I don't remember what my registration code was nor do I know how to find it anymore, and I don't want to have to purchase it all over again all because I had an outdated version that refused to update.

18 hours ago, Anzony said:

y nunca respondieron...

1 hour ago, Tamutka said:

Thank you. Is there some precise guide or a video?

Hi @Tamutka, you may find this useful as it shows a demonstration of how you can mix two (or more) clips.

https://www.youtube.com/watch?v=MbdEjOVTpo0

If you experience any troubles, you may also send to us the audio clips you wish to work on so that we can load them on a MixPad project and prepare a draft project for you.

If you'd like to send your files, kindly use a cloud storage service (Google Drive/DropBox/WeTransfer/etc.) of your choice then please send us the transfer link so that we may be able to access the files.

Thank you for your cooperation.

14 minutes ago, Tamutka said:

Thank you for such a quick answer. But if i have to change programs, I can use Audacity as well. I thought it is possible to combine in Wavepad. 

 

Hi @Tamutka, technically, it is possible to combine two audio tracks (as in have them play together at the same time) with the Paste+Mix tool as you have mentioned, however, this does not grant you absolute control because what Paste+Mix does it combine the two audio tracks' frequency data into one audio track.

Think of it as merging two audio clips into one.

Whereas, when you use a multi-track software like MixPad, the two clips remain individual, and you retain complete control over the original files.

It's just in the final output that they are mixed together, but you can always adjust them later on, since they continue to be independent files.

Hi!

For this use case, you may want to check out MixPad (https://www.nch.com.au/mixpad/index.html) which allows you to work on multiple audio tracks (not just two).

Hi!

We're happy to have you with us today. We hope you're doing well.

Kindly send us a screenshot of the export settings you've used (showing 32bit) then the resultant file which saves as 16bit despite using 32bit as the export format.

Please use a cloud storage service (Google Drive/DropBox/WeTransfer/etc.) then send us the transfer link so that we may be able to access the files.

Also, you may open a support ticket through this link <https://www.nch.com.au/support/index.html> if you need immediate and direct assistance.
 

18 hours ago, kragby said:

I recorded midi output on one track but need to put in 16 tracks to work with notation software. Have to be missing something here?

Hi! Can you confirm if the notation software you are trying to use is Crescendo from NCH as well, or is it from another developer?

NCH Crescendo supports MIDI importing and you can learn more about it through this link <http://help.nchsoftware.com/help/en/crescendo/win/playback.html>

Do let us know if this addresses your concerns.

6 hours ago, RobDraye said:

Years ago I created tracks for use in a tribute band. I still have the wav files of the finished tracks. But that computer is long since gone. Can the mpdp files be recover to modify the tracks or is it a lost cause?

Hi!

Unfortunately, this is not possible, as .MPDP (MixPad project files) are separate files in itself and they are not embedded onto exported WAV files.

Moving forward, we recommend that you regularly backup your data and perform routine restores also in order to be sure that you will be always to revert to your old data in the case of an accidental data wipeout on your computer.

Hi,

We'd be happy to check out the file for you. Kindly send us the actual audio file you are working on.

Please use a cloud storage service (Google Drive/DropBox/WeTransfer/etc.) then send us the transfer link so that we may be able to access the files.

Thank you for your cooperation.

Hi @degarb,

The option to enable/disable automatic stopping of SoundTap recording is currently no longer available.

However, you may check out older versions of the program which may still have this option available.

For WIndows:
http://www.oldversiondownload.com/oldversions/soundtap-3-00-2016-08-06.exe

For MacOS:
http://www.oldversiondownload.com/oldversions/soundtap-2-39-2015-12-23(Intel).zip

NOTE: After downloading the installer, you will need to DISCONNECT your computer from the internet so that it does not auto-update to a newer version.