BK1

Hi, I am trying to convert a 16:9 1920x1080 31 min MTS video I have taken, with Prism 7.54. I first tried converting one to mp4 being 1,2 GB and by mistake converting into 4:3 (768 x ...) which went ok. Then I tried to convert another one being 700Mb, and 20 min the into 16:9 640: 320. This "Converting file" window comes up, showing "100% complete" but the Video position continues to count upwards for a while - up to 596 hours. Then it stops and apparently does nothing. The only button one can press is a Cancel button. The file appears in Windows Explorer as ok, but apparently it is still being altered, and after a long time it is ok, with the correct timing. What is happening?

Hi Chris, I appreciate your answer. I did go through the register and I also used the IOBIT uninstaller program that does the same thing and removed everything that has Debut in it or is subordinate to somehting with debut. But it did not help ( three keys in the register, a task "DebutDowngrade" and a debut catalogue under Program Data.) So, I need pointers from you to what to look for in addition to what I have done.

Well, It seems that it was due to me running a Pro version prior to the upgrade. So, I reused the registration code, which worked and now I can record since it is a registered version. Also, I do remember having asked this question directly to NCH about a year ago, to which they replied that they "had no clue" as to why this occurred, and what to do about it. That is when I upgraded my license for V6. So, the question remains. How do I remove every trace of earlier Debut installations, so that when I install a new free version, it will start correctly asking me about using it non-commercially and letting me record, without having to buy a Pro license. the reason for asking is that this problem may occur in the future if the old license code would not be valid.

I downloaded 7.07 from the normal link for the free version. I install, but when I start, it does not ask me to verify that I am using it for non-commercial use. Also, when trying to record, it states that this is a Pro version feature and that I have to upgrade to Pro. I have been running the free version 6 without problems and my have just updated my girlfriends machine without problems. I run W10 latest updates. What do I have to do to get it to work.