Scottly

I have Axon running OK and can call from Extension to extension (prefix 9 then extension number). I have one extension which is a Grandstream Handy Tone -386 (Line one is connected to a standatd phone and line 2 to a fax machine). I have Extention 104 defined for Phone Line 2 (the fax machine). I can dail Ext 104 from any extension and the fax rings ok. I have now added Carousel with a 2 Port USB Voiceboard. Line 1 is our normal incoming phone line and line 2 is our fax line.

In the first instance, I would like calls that come in on Line 2 (Fax line) to go to Extension 104 (the fax machine). In the Properties of CAHTA 1 (hardware line 2) if I Leave the Bridge setting to "The Default Voip Number" then when I call in on the fax line the first extension in my group rings - as expected. So to achieve my initial goal I now I need to get inconing line 2 to ring Extension 104 rather than the "Default Voip Number", so I select the "This Number" radio box and enter 104. Now when I call in to the Fax Line I get this the Carousel Log:

Bridgeing Call

Initiated SIP Call to 104

Error Returned Not Found

In Axon log I can see these messages:

Incoming call failed

Unable to find any lines with the ID 104 or extensions with the ID Carousel

I also tried using 9104 as The Number (since to call another extension my dial plan looks for a 9 then strips it out to get 104, but no joy). I also tried setting the number to sip:104@192.168.0.26:5062 but also no joy.

It seems I am missing a vital little piece of info somewhere? Does anyone have any ideas?

When the above works, I would then like to add the twist of having Carousel detect if the incoming call is a fax or not a fax - if a fax then it should go to Ext 104, if not then the call should got to Ext 103 - is that possible?

Thanks in advance for any help.

Thanks for that - all sorted.

This simply means that when taking into consideration the dialing plan, the number "103" doesn't go anywhere. Even though you may have a "103" extension, lets say in your dialling plan you have it set to call on your voip line as the default line for all numbers, then it will probably try and phone out 103 on to your voip line, and your voip service will simply send an error back saying that isn't a valid number / not found.

 

Typically these are two common setups used in business/soho voip networks to workaround this:

 

1) Set up the dialing plan so that dialed numbers that are prefixed with a special code (eg 0 or 9) are dialed on the external voip line, and all other numbers are assumed to be internal.

 

Pros:

- Lines are clearly separate, pick which line to dial on approach, system not confused about which line to dial on.

Cons:

- Guests and new users to the system will have to be instructed on how to 'dial out'.

- Could confuse people in emergencies preventing them from contacting an emergency response centre (eg dialing 000 instead of 0 000 or 911 instead of 9 911)

- Annoyance, Inconvenience (users may forget the to add the prefix number at first and it may take getting used to)

 

2) The way I use

Find a digit which no external calls should start with (for example, where I live, there are no local numbers or area codes starting with the digit 2). Assign all calls prefixed with that number to be dialed on the internal line, all other calls go on the external line by default.

 

Pros:

- Normal dialing as with any common PSTN line, no need to 'dial out'

- No confusion in crucial situations such as emergencies or with guests

- You can tell users their extension numbers with the digit prefix included. This way when they are dialing, they will not need to remember the prefix, but rather the whole number like '2198' even though the actual extension is 198

Cons:

- Works on the assumption that external calls will not start with the chosen digit, otherwise users may try to call a number (eg 2123 4567) but find it won't go through because it is trying to look for it as an internal extension

Thanks for that - all sorted.

This simply means that when taking into consideration the dialing plan, the number "103" doesn't go anywhere. Even though you may have a "103" extension, lets say in your dialling plan you have it set to call on your voip line as the default line for all numbers, then it will probably try and phone out 103 on to your voip line, and your voip service will simply send an error back saying that isn't a valid number / not found.

 

Typically these are two common setups used in business/soho voip networks to workaround this:

 

1) Set up the dialing plan so that dialed numbers that are prefixed with a special code (eg 0 or 9) are dialed on the external voip line, and all other numbers are assumed to be internal.

 

Pros:

- Lines are clearly separate, pick which line to dial on approach, system not confused about which line to dial on.

Cons:

- Guests and new users to the system will have to be instructed on how to 'dial out'.

- Could confuse people in emergencies preventing them from contacting an emergency response centre (eg dialing 000 instead of 0 000 or 911 instead of 9 911)

- Annoyance, Inconvenience (users may forget the to add the prefix number at first and it may take getting used to)

 

2) The way I use

Find a digit which no external calls should start with (for example, where I live, there are no local numbers or area codes starting with the digit 2). Assign all calls prefixed with that number to be dialed on the internal line, all other calls go on the external line by default.

 

Pros:

- Normal dialing as with any common PSTN line, no need to 'dial out'

- No confusion in crucial situations such as emergencies or with guests

- You can tell users their extension numbers with the digit prefix included. This way when they are dialing, they will not need to remember the prefix, but rather the whole number like '2198' even though the actual extension is 198

Cons:

- Works on the assumption that external calls will not start with the chosen digit, otherwise users may try to call a number (eg 2123 4567) but find it won't go through because it is trying to look for it as an internal extension

I have setup axon server and have 4 extensions 101->104. I can dial out via Voip service from any extension, however, if I try and call Ext 103 from Ext 102 (for example) it gives half a ring tone and then flicks to an engaged signal - Ext 103 is not actually busy and does not ring.

In the Axon log it reports this:

22:58:39 Call 102 -> sip:103@192.168.0.20

22.58.55 Error Returned: 404 Not Found

22.58.22 Call 102->sip:103@192.168.0.20

Seems I have something configured incorrectly.. but can not spot it after reviewing doco?

Any help appreciated.

Regards,

Scott