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Perry Matthews

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  1. No difference, as the Letterbox simply adds the black borders anyways. I'm just confused as to why one of my projects has this problem and the other doesn't. I've also done some tests, and it turns out that the black borders appear AFTER I insert my MP4 file into the timeline. My guess is that the images automatically transform their aspect ratio to match that of the MP4 file. How do I avoid this?
  2. Yes, the ones in the bin do not have the black borders, and they're at 1920 x 1080. They appear once I insert the images into the sequence.
  3. The thing is, I need the subtitles to be accurate down to the thousandth because I use these as markers during my video. Just being off by a millisecond will throw everything off, since it’s a continuous thing. Version 4.99 (which I’ve been stuck with for the past 5 years or so) never had this issue. I guess I’ll just fix each one every time. And I see, I guess I’ll try that method for the text. Thank you, Nat!
  4. I was working on several projects, and for each, I've added an image to use as my title cards. Theoretically speaking, the title cards should be identical as they are using the exact same ones. However, in one of the projects, there are black borders at the sides. When I checked the image's property for each file, the aspect ratio was the same at 1920 x 1080. There aren't any effects being used either, as they are merely dropped into the timeline. What could be causing this discrepancy amongst the projects? Any help is appreciated.
  5. I was working on a video earlier, and I've run into two main issues while I was adding the subtitles. The first is the overlapping of new subtitles. What happened was, for example, I type something out, and its duration is from 0:00.000 to 0:03.000. And then I try to add another line right after it. When I do this, however, it automatically regresses by 0:00.001, meaning that the newly added subtitle begins at 0:02.999, thereby making me have to fix it for each line. I was wondering if this is a bug, and if there is a way to circumvent this minor inconvenience. Another issue was t
  6. Thank you so much for the help! I was able to contact their support, and I got the discount! I was originally going to just get the Home Version, but decided to go big with the Master. Again, thank you all for your help! I really appreciate it, and Happy Holidays!
  7. Thank you, but I don’t have access to my original account. Apologies for asking, but would there happen to be any other options?
  8. This is embarrassing, but I've not updated my software for over 5 years, and I found out that I'm still on v4.11. I figured it's about time to upgrade, but I've lost my original Gmail account which I used to purchase the software, and now I can't find the registration code. Worst case scenario, I'm find with paying the full $70 for a completely brand new installation, but I figured I should try asking before I make my decision. Any suggestions as to what I could do to retrieve the original registration code?
  9. Sorry, but I don't have WavePad, so I can't answer that.
  10. I've used the link that you posted, and it says that I'm using v8.99 now. From the looks of it, the files seem to be working fine, and I can hear the audio to the aforementioned clips. I'm guessing that what I'm using right now is the trial version. Would I still be able to upload at the highest resolution possible, or must I purchase it anew? I've lost my original Gmail account, so I can't find my registration key code, and in turn, can't get the discount.
  11. I would just cut the MP3 file on the Track and work from there. Let's say this is the MP3 file as it appears on the Track. ---------- Cut it in two places, sandwiching the unwanted part like this. ----|-|---- Then just mute that part. It usually works for me. Hope this helps.
  12. I'll try installing the update. I haven't updated mine for like the past 5 years, so that could be the reason why I've started to have these issues.
  13. I'd just go to Add Blank, pick whichever color of background that I want, drop that into the Track and then type whatever I want in Subtitles.
  14. It really depends on the FPS, resolution, and the length of your video. I was working on a 5-minute long video yesterday at the highest resolution and 60FPS, and that took over an hour to export. As far as I'm concerned, you're not the only one.
  15. I’m working on a project right now, and recently, I’ve been experiencing issues with the audios of my video clips. I bring multiple MP4 files into VideoPad to use as clips, and I’ve noticed for some of these clips, their audio is just flat-out gone. When I play these MP4 files as they are on my desktop, they have no issues, but it is only after I put them in VideoPad that their audio just goes missing. In the Audio Track, it just shows a thick bar rather than the sound waves, and when I zoom in, they just turn into a straight line. What could be causing this issue? It’s really a
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