Emmylou78

Ronnie, You have purchased the software and received the emails containing your invoice, serial numbers and emails. Have you read these emails. In all of these emails you are given the following information in one form or another. "Technical Support: If you have difficulty using your software, please read the manual (Help->Help Contents) including the Troubleshooting Problems page. To contact our technical support department, please follow the instructions on the manual or view www.nch.com.au/support. When contacting our technical support team, please include your registration ID to ensure you receive priority support." You are also given a direct link in the Name/Location/ID Key email that states the following. "If this code does not work for any reason please see http://www.nch.com.au/support/reg.html for solutions to registration related problems." This last link takes you directly to the FAQ page for registration and purchase issues and if you cannot locate a solution to your issue on this page, there are seveal places there where you are given a link to contact support directly. The link is http://www.nch.com.au/support/regcontact.html I would ask that you firstly read through our FAQ page and then if you still have issues contact us from the form link above.

This software was designed for live mixing and not necessarily for saving files, so at this stage there is no save feature. You could however use another program like RecordPad to record in real time as you play what you have created. http://www.nch.com.au/recordpad/index.html

The use of the Magic Jack telephony system with NCH telephony software Hi Forum Users, I would like to find out if any of our US software users and supporters have had the oportunity to test out any of the NCH Telephony Suite with the new Magic Jack VoIP system? I have had an enquiry in regards to this and as this system will only work in the United States I have not been able to perform any testing with it myself. Any input from you would be welcome. Thank you for your time. Regards NCHER

The use of the Magic Jack telephony system with NCH telephony software Hi Forum Users, I would like to find out if any of our US software users and supporters have had the oportunity to test out any of the NCH Telephony Suite with the new Magic Jack VoIP system? I have had an enquiry in regards to this and as this system will only work in the United States I have not been able to perform any testing with it myself. Any input from you would be welcome. Thank you for your time. Regards NCHER

The use of the Magic Jack telephony system with NCH telephony software Hi Forum Users, I would like to find out if any of our US software users and supporters have had the oportunity to test out any of the NCH Telephony Suite with the new Magic Jack VoIP system? I have had an enquiry in regards to this and as this system will only work in the United States I have not been able to perform any testing with it myself. Any input from you would be welcome. Thank you for your time. Regards NCHER

Hi Forum Users, I would like to find out if any of our US software users and supporters have had the oportunity to test out any of the NCH Telephony Suite with the new Magic Jack VoIP system? I have had an enquiry in regards to this and as this system will only work in the United States I have not been able to perform any testing with it myself. Any input from you would be welcome. Thank you for your time. Regards NCHER

Our development team are currently working on a new release of Prism for MAC. We hope this will be released within the next few weeks.

In regards to this out of synch issue. I have passed your information on to our testers who will see if they can replicate and find a solution for you. If one cannot be found then we will inform our developers of a bug that we will work on fixing for a future release of the software.

If you read the header of the forum you will see it clearly states "Our Technical Support team will, on a best efforts basis, review posts and answer questions. However, this forum is designed to be self-help and relies on the Debut community to answer users' posts." If you want technical support then you will need to contact the support team via the forms on our FAQ pages. If you would like Priority support then you can also purchase a support package.

Thanks for the suggestion. I am adding it to the list of suggested new features for a future release of GoldenRecords.

We have no set date when we will be supporting software on the 64bit operating systems. Specifically in regards to this post, have you tried GoldenVideos to convert your VHS tapes to digital format. If not give it a try, its free. http://www.nchsoftware.com/goldenvideos/index.html

Our versions page has not yet been upgraded with the latest version information. The latest version available for download on our site is version 1.51 which was released earlier this month.

Hi, The BILL TO field may be blank but by default the customer you choose to create the invoice for will go into the BILL TO field and therefore will not appear blank. The SHIP TO field however is only used when the person being billed is different to the person receiving the goods. So you can leave this field blank and you will only have one address listed on the invoice as you have asked. Please note that you MUST have version 2.04 installed for this to function in this way. I have tested this myself and am getting the desired results. NCH ER

Please read the following Topic in regards to these forums http://nch.invisionzone.com/index.php?showtopic=10547 If you wish to speak to technical support then please contact us directly from the forms on the FAQ pages.

I have raised this subject with our developers already and we are looking into possible changes to the way the software is closed.

It really depends on what kind of ringtones you want to make. If your phone will use a simple MP3 or WAV file as a ringtone then yes Switch is all you need. When it comes to specialty formats for ringtones like the iPhone ringtone format, M4R switch is not yet compatible with these formats so you would need other software to create your ringtones. I hope this information has helped.

Hey there, We also have noticed this small bug and are working on a fix as we speak. In the mean time there is a work around. Try highlighting part of the wave form and then check the file menu, the save and saveas options should not be present. Do not be concerned that this will only save the highlighted part of the wave form, the entire file will be saved. I do hope this helps you until we have the fix ready for relese.

Yes this is possible, you will need to uninstall from the current computer before installing and registering on the new PC. Make sure you install from the original installer that you have downloaded from the web site at the time of purchase. If you are reinstalling more than 28 days after you first activated the serial number you may need to have it reset. Please contact technical support directly in regards to this from the following form. http://www.nch.com.au/support/regcontact.html

Please contact Technical Support via the following link if you would like to be added to a list so that we can email you to let you know when the fix for this issue has been relesed. http://www.nch.com.au/support/regcontact.html

Did you use the "Burn Cd" button from within WavePad? If so did you make sure that all the tracks you wanted to burn to the CD appeared in the ExpressBurn window?

Have you tried putting some blank space at the end of the file before you do the conversion? Just add some silence to the end of the file to extend the running time and then change your pitch and see if you get the last 10 seconds

I have now got access to a 98 machine for testing and we have experienced the same problem, we are researching this further.

It seems strange that these codecs have stopped working after a while, the only thing i can think of is that they have been removed or become corrupted for some reason. What format codecs are you having the trouble with?

Clicking the settings button Select the Telephony tab Select the incoming line (for multiple incoming lines you will need to perform this action separately for each) Click Properties In the properties window reduce the 'End-of-Call Detect Delay(ms) from 4500 to 500 Click ok twice to get out of the setting window. This should fix the problem for you.

What is the folder that you are trying to write to? Make sure that you have write permissions on the folder that you are trying to write too.