Emmylou78

Ronnie, You have purchased the software and received the emails containing your invoice, serial numbers and emails. Have you read these emails. In all of these emails you are given the following information in one form or another. "Technical Support: If you have difficulty using your software, please read the manual (Help->Help Contents) including the Troubleshooting Problems page. To contact our technical support department, please follow the instructions on the manual or view www.nch.com.au/support. When contacting our technical support team, please include your registration ID to ensure you receive priority support." You are also given a direct link in the Name/Location/ID Key email that states the following. "If this code does not work for any reason please see http://www.nch.com.au/support/reg.html for solutions to registration related problems." This last link takes you directly to the FAQ page for registration and purchase issues and if you cannot locate a solution to your issue on this page, there are seveal places there where you are given a link to contact support directly. The link is http://www.nch.com.au/support/regcontact.html I would ask that you firstly read through our FAQ page and then if you still have issues contact us from the form link above.

This software was designed for live mixing and not necessarily for saving files, so at this stage there is no save feature. You could however use another program like RecordPad to record in real time as you play what you have created. http://www.nch.com.au/recordpad/index.html

The use of the Magic Jack telephony system with NCH telephony software Hi Forum Users, I would like to find out if any of our US software users and supporters have had the oportunity to test out any of the NCH Telephony Suite with the new Magic Jack VoIP system? I have had an enquiry in regards to this and as this system will only work in the United States I have not been able to perform any testing with it myself. Any input from you would be welcome. Thank you for your time. Regards NCHER

The use of the Magic Jack telephony system with NCH telephony software Hi Forum Users, I would like to find out if any of our US software users and supporters have had the oportunity to test out any of the NCH Telephony Suite with the new Magic Jack VoIP system? I have had an enquiry in regards to this and as this system will only work in the United States I have not been able to perform any testing with it myself. Any input from you would be welcome. Thank you for your time. Regards NCHER

The use of the Magic Jack telephony system with NCH telephony software Hi Forum Users, I would like to find out if any of our US software users and supporters have had the oportunity to test out any of the NCH Telephony Suite with the new Magic Jack VoIP system? I have had an enquiry in regards to this and as this system will only work in the United States I have not been able to perform any testing with it myself. Any input from you would be welcome. Thank you for your time. Regards NCHER

Hi Forum Users, I would like to find out if any of our US software users and supporters have had the oportunity to test out any of the NCH Telephony Suite with the new Magic Jack VoIP system? I have had an enquiry in regards to this and as this system will only work in the United States I have not been able to perform any testing with it myself. Any input from you would be welcome. Thank you for your time. Regards NCHER

Our development team are currently working on a new release of Prism for MAC. We hope this will be released within the next few weeks.

In regards to this out of synch issue. I have passed your information on to our testers who will see if they can replicate and find a solution for you. If one cannot be found then we will inform our developers of a bug that we will work on fixing for a future release of the software.

If you read the header of the forum you will see it clearly states "Our Technical Support team will, on a best efforts basis, review posts and answer questions. However, this forum is designed to be self-help and relies on the Debut community to answer users' posts." If you want technical support then you will need to contact the support team via the forms on our FAQ pages. If you would like Priority support then you can also purchase a support package.

Thanks for the suggestion. I am adding it to the list of suggested new features for a future release of GoldenRecords.

We have no set date when we will be supporting software on the 64bit operating systems. Specifically in regards to this post, have you tried GoldenVideos to convert your VHS tapes to digital format. If not give it a try, its free. http://www.nchsoftware.com/goldenvideos/index.html

Our versions page has not yet been upgraded with the latest version information. The latest version available for download on our site is version 1.51 which was released earlier this month.

Hi, The BILL TO field may be blank but by default the customer you choose to create the invoice for will go into the BILL TO field and therefore will not appear blank. The SHIP TO field however is only used when the person being billed is different to the person receiving the goods. So you can leave this field blank and you will only have one address listed on the invoice as you have asked. Please note that you MUST have version 2.04 installed for this to function in this way. I have tested this myself and am getting the desired results. NCH ER

Please read the following Topic in regards to these forums http://nch.invisionzone.com/index.php?showtopic=10547 If you wish to speak to technical support then please contact us directly from the forms on the FAQ pages.

I have raised this subject with our developers already and we are looking into possible changes to the way the software is closed.