bought this software back in December 2019 for use while visiting relatives, soundtap has not worked since I purchased it. It worked perfectly on my older computer but there in no recording on my current laptop. First tech support said it was not their software and then I was told to open SOundtap and go to sounds in my control panel and right click on one of the output options and set the one that plaid sound ans set as default. Sorry to say that did not work either. I am 4 months into my purchase and the product I purchased dose not work and tech support seems not to know how to solve this common issue.