I have the code, I tried to enter it and it didn't work. I've tried to reach out to the company so they can walk me through what to do and I'm getting nothing. Where do I find the page you're looking at? I have the info downloaded on my computer. I try and click on them, but I get a message saying my decryption key has not been set. I click on Preferences and then try and enter the number I have from her, but it won't let me enter it. What would be awesome is an actual human that would contact me and walk me through this, but apparently that can't happen based on what I'm hearing from tech support at NCH - despite the fact that I just spent $69+ on this tool. Very frustrated user!