AngieB

Oh my! I'm not on my own! I've been experiencing problems with my foot pedal for around 18 months to 2 years and it's driving me insane The noises I hear when trying to type to let me know its dropped out/in make me cringe because I hear them so often - and of course more often than not those noises cover what I'm trying to type so I have to constantly rewind. When I initially contacted nch they sent me a programme which I could have installed to make note of the times and occurrences so they could investigate, but sadly at the time it was too much hassle so I didn't. Inevitably, the problem continued. My nephew, an IT uni graduate, even uninstalled drivers or whatever on my PC - this did actually work for quite a number of weeks/a couple of months, but then it all went to pot again. Back in touch with nch who then advised me (about a year ago now) that the problem was a software issue and their developers were looking into it and I would be updated in due course. Still waiting. It's utterly ridiculous. Whenever I email them to get an update, all I ever receive is an apology, never an update. I also use my foot pedal on different programmes and have exactly the same problem so it can't be an issue with Express Scribe as the other 2 programmes I use are totally unrelated to ES. Finding this forum is wonderful! Being told by nch that the problem is global is different to actually reading it, although of course what they say can't be right in the sense that from what I've read above (and figured out for myself given I use the foot pedal with 3 programmes and they all play up) it can't have anything to do with ES, which I guess is good given that it's not cheap! I have tried a brand new Infinity USB-2 but had the same problem, so maybe it's that particular pedal? What do you all use? My friend has the Infinity USB-1 and has no issues and has been using that exact same pedal for over 10 years. I was considering buying one of those instead. Worth a shot! I can't get the relevant Olympus as the UK don't sell them. I have done what Tim suggested and opened the pedal up but there didn't seem to be a lot of dust, though did use compressed air and a duster anyway (might as well - it was open!) so we'll see if that makes any difference. Sounds like an idea to swap the springs around too if I can find a supplier, although that sounds as though it might be hard. I'll order a different pedal I think, see if that helps and let you know!