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Fred28

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Posts posted by Fred28

  1. Hello,

    What you can do in the program is reconcile accounts, which you can do from the left side menu under ¨Actions¨ or from the ¨Accounts¨ menu next to ¨File¨.

    If this is not what you are looking to do please elaborate more.

    Good luck!

  2. Hello,

    From my experience once the free version blocks and asks you to pay, even if you uninstall and install again it will eventually block again and will keep asking you to pay. This happens if the version installed is the demo version or if you have the free version and are prompted to confirm it is for home non-commercial use but you close the message or select that it is for commercial use.

    Good luck!

  3. Hello,

    In this case it would be best if you reach out to NCH technical support department to see if the device is compatible or not as it is not clear to me if the Akai MPK will be compatible with MixPad. 

    You can check this link:

    http://help.nchsoftware.com/help/en/mixpad/win/audio_settings.html

    If you wish to reach out to NCH tech support create a support ticket from the link below:

    https://www.nch.com.au/support/index.html 

    Good luck!

  4. Hello,

    There is a new version of Switch which works with Catalina OS, you can download and install it from the link below:

    https://www.nch.com.au/components/switchmaci.zip

    Do keep in mind that your license needs to be compatible with this version of the program to be able to register using your registration details.

    You can try reaching out to NCH Tech support if you need more information, you can create a support ticket for them through the link below:

    https://www.nch.com.au/support/index.html 

    Good luck!

  5. Hello,

    Can you confirm you have the latest drivers of your camera installed? If it is a USB camera then I would also suggest you try other USB ports on your PC. Also, try using the camera alone or with other programs if it works fine then it must be an issue with Debut, in which case make sure to contact NCH Support to see if they can assist in resolving the issue.

    You can create a support ticket through the link below:

    https://www.nch.com.au/support/index.html 

    Good luck!

  6. Hello,

    You will need to provide more information as to what steps are you taking to try and record from the internet. If the SoundTap log which is at the bottom on the main screen says that you are successfully connected to Driver the program should work, all you need to do is make sure to open the program you are recording from first before opening SoundTap. For instance you will need to open your browser and go to the page you want to record audio from and then open SoundTap, then just click on ¨Start Recording¨ at the top of the program.

    If this does not help I would suggest you contact NCH Tech support and see if the have anything else you can try. You can create a support ticket for them through the link below:

    https://www.nch.com.au/support/index.html 

    Good Luck!

  7. Hello, 

    In that case you might want to try a clean installation of the program, first uninstall the program from the PC then go to the locations on your C drive below and make sure you delete all folders of mixpad that you find:

    - C:\Program Files (x86)\NCH Software\
    - C:\ProgramData\NCH Software\ 
    - C:\Users\<your username>\AppData\Roaming\NCH Software\
    (if you can't find the ProgramData or AppData folders, set Windows to show hidden files and folders as per https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files)

    Once you are sure you have deleted the MixPad folders from the location I shared above reboot your PC and as soon as it comes back on install the program again and see how it goes.

    If this does not help I would recommend you contact the NCH Support team and see if they have anything else you can try, you can create a support ticket for them through the link below:

    https://www.nch.com.au/support/index.html&nbsp;

    Good Luck!

  8. Hello,

    Apple has blocked the option to record internal audio to avoid unrestricted use of their content, there are third party programs you can use to bypass this but they are not supported by NCH so if it does not work properly there is not much that can be done. One of the programs I have used to bypass this is called  ¨Loopback¨ 

    You can also contact NCH Tech support to see if they have anything they can recommend. You can create a ticket for them through the link below:

    https://www.nch.com.au/support/index.html&nbsp;

    Good luck!

  9. Hello, 

    I have not, but have you downloaded the list of banks that the program has the information for already? Just to see if the bank is listed there. (To download go to ¨Add Account¨ you will need to check the option for ¨Enable online account access¨ if you click on the drop-down menu next to ¨Financial Institution¨  you will see the option to ¨Download Financial Institutions¨ click this to start downloading the list. When done, check and see if the bank is listed there.) If it is, you should be able to enter your information and access your account. If not, you can contact Bank Of America and ask them if they allow OFX connections if they do click on the ¨Add new Financial Institution¨ instead and ask your bank to provide you the information request.

    If you have issues, it would be best if you contact NCH Support, you can create a ticket for them on the link below:

    https://www.nch.com.au/support/index.html&nbsp;

    Good luck!

  10. Hello,

    If you used the ¨Backup Feature¨ of the program to create the back then all you need to do is open the program go to ¨Tools¨ and select the ¨Restore Backup¨ option. When choosing the folder sometimes the folder will show for example ¨Express Invoice Backup 10-3-2019¨ but this folder might have the actual backup within, so open this folder and check if there is another folder with the same name make sure to choose this second folder and test.

    If you still have issues or I was not clear enough I would suggest you reach out to NCH Technical Support for them to assist you, you can create a ticket for them on the link below:
    https://www.nch.com.au/support/index.html&nbsp;

    Good luck!

  11. Hello,

    In this case it would be best for you to reach out to the NCH Software Technical Support team for them to take a look at this and see if it is normal behavior. You can use the link below to create a support ticket for them.

    https://www.nch.com.au/support/index.html 

    Good luck!

  12. Hello,

    I´m very sorry but if you go to ¨Reports¨ > ¨Sales Report¨ you will not be able to make any changes or edit anything inside the report all you can do is export it or save it. 

    Good luck!

  13. Hola,

    NCH Software ofrece una version gratuita con ciertos limites y tambien una version de prueba, dependiendo de donde bajo el programa es posible que se haya instalado la version de prueba y por eso ahora la aplicacion le pide que compre la licencia. Si este es el caso le recomiendo que se ponga en contacto con el departamento de soporte de NCH para que ellos le brinden instrucciones para volver a instalar la version gratuita.

    Puede crear un tiquete de soporte usando este enlace: https://www.nch.com.au/support/es/index.html

    Buena suerte!

     

     

     

     

     

     

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