Fred28

Hello, If you need to reach out to NCH Technical Support, create a support ticket using the link https://www.nch.com.au/support/index.html

Hello, Without re-recording you will need to either compress the file in a zip folder or so which might help a bit, if not you might want to consider a file converter to covert the file to a format that does not create such a large file size and the converter might have the option to lower the quality of the file to get a smaller file size as well. NCH Offers a great converter called Prism, you can learn more about it on the link: https://www.nchsoftware.com/prism/index.html Good luck!

Hello, Could you maybe share a photo of the section you are referring to so we have a better idea of what you mean?

Please open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=SoundTap&support

If you need to transfer your license first create a backup of all your information (invoices, customers, etc...) using the backup feature of the program which should be under ¨Tools¨, once you have that backup, uninstall the program from the PC to avoid blocking the license when you register on the new one. On the new PC download and install the version of EX Invoice that is compatible with your license (If you are not sure about this contact NCH support for them to provide you a link to download the correct version) and once it is installed you can open the program, register the license again with the license registration code you already have. **You should move the backup folder you create to the new PC so that you can restore that backup in the new PC using the ¨Restore Backup¨ feature of the program also located under Tools.** You can reach NCH support if you have more questions: https://www.nch.com.au/support/index.html 

El programa deberia sincronizar usando dropbox, lo único es que debe tener instalado el programa en las dos PC´s que esta queriendo sincronizar y debe tener instalada la ultima version del programa en ambas PC´s para que esto funcione. Luego tiene que tener una cuenta de Dropbox, si ya la tiene, abra Express Invoice vaya a opciones y en el menu de la izquierda haga click en ¨sincronizar dispositivo¨ y aqui tiene que habilitar esta opción y luego escoger la opcion de Dropbox que es la única y hacer click en ¨Connect¨ esto deberia abrir un buscador web con la pagina de acceso a Dropbox para que introduzca sus credenciales de Dropbox para que el programa pueda usarlo para sincronizar. Por favor asegurese de que la primera pc en la que haga estos ajustes debe ser la que debe tener toda la informacion luego haga lo mismo en las que van a conectarse a esta primera para jalar la informacion que esta en la primera PC. Si esto es muy complicado puede contactar al departamento de soporte de NCH en el enlace: https://www.nch.com.au/support/es/index.html

Hola, Que opcion de exportar esta usando? Tambien que version del program esta usando y si es la aplicación movil o para Windows o Mac? Puede compartir una foto de lo que ve al tratar de exportar? También puede ponerse en contacto con el equipo de soporte técnico de NCH para que le ayuden, puede crear un tiquete de soporte para ellos desde el enlace de abajo: - https://www.nch.com.au/support/es/index.html

Hello, For the registration issue, what they would actually do is sent you a link to download the version of the program that is compatible with the license you have, so that you can install from there and register successfully. You can find all NCH programs older version installers on this link: http://www.oldversiondownload.com/ , you can search there but I think its best for you to wait on a reply from NCH they will probably send you the correct link right away so you do not have look around the website above. About the memory limit, I guess it could be talking about the actual PC memory, try opening the program and going to your task manager and see if Debut is consuming a lot of memory you can have both open and try and record to see if the memory usage goes up. If it does you would be best reaching out to NCH for technical assistance.

Hello, Can you tell us what you are trying to record? There are certain sites that use DRM protection and you will not be able to record the screen, if Debut sees everything else (menus, controls , etc...) but you get a black screen for the rest of the website it means it is protected and you will not be able to record. From what you described it seems to me that the issue is the website you are trying to record and not Debut.

Hello, I just want to be clear, you say ¨After starting a recording the sound source stops and SoundTap stops recording after only a few minutes.¨. If I understand correctly, then this to me seems like normal behavior. SoundTap will only record when it detects a sound stream, if the stream stops at any point so will SoundTap.

Hello, An AAE file is simply the edits that have been made to an existing photo on an Apple device. The AAE file has to come with a JPEG file for conversion to work. Pixillion cannot create an image from an AAE file alone as this is just information on edits that were made to the file in an Apple Device, it is not the actual image.

Hello, If you go to ¨Options¨ > ¨Output¨ tab, you should see a ¨Destination Folder¨ in which all recordings will be sent to. You say you are using a Memory Stick is the destination folder within the Memory Stick you are using? If it is, do you still have enough space available in the memory stick to save the recording? You can share a screenshot with me of the error so I can make sure the issue is related to what I´m telling you.

Hola, NCH ofrece una version gratuita y una version de prueba. En la version de prueba tiene acceso a todo el programa sin restricción hasta que el periodo de prueba vence. Con la version gratis tiene acceso al programa pero algunas herramientas y caracteristicas estan bloqueadas por ejemplo algunos formatos de exportación no van a estar disponibles a la hora de exportar. Yo creo que la version que estabas usando es la de prueba puesto que te esta pidiendo que compres, puedes contactar al soporte de NCH para que ellos verifiquen que pasa. Puedes crear un tiquete de soporte para ellos desde este enlace: https://www.nch.com.au/support/es/index.html

Hello, If you are using Windows 10 try going to ¨Settings¨> ¨Privacy¨ on the menu on the left click on ¨Camera¨ here you will be able to allow your camera to be used by other programs and at the bottom you will see a list with the programs, make sure to look for Debut and make sure it has the option to use the camera.

Hello, There should not be a limit to the number of images you can use on a slideshow. The error message you are getting is pretty odd can you share an image of the error message? You can also contact NCH Support by creating a support ticket through the link https://www.nch.com.au/support/index.html 

If you open the program, under the ¨home¨ tab. Tap on ¨File¨ at the bottom you should see the ¨Open Recent Files¨ option tap on it and you should see the recorded files that have been saved, if you are not able to find the recording here then there is no way to recover the files they were probably lost when you had the issue that made you restore purchases. You can confirm if you like by reaching out to NCH tech support by creating a ticket here: https://www.nch.com.au/support/index.html 

Hello The serial number needs to be activated to receive the license registration code which is the numbers-letters code that you have, so there is no need for a serial number at all. The registration code (5555555-aaaaaaaa) has to be entered in the program, you have to go to ¨File¨ > ¨Register License¨ and a small window will pop-up with the space for you to enter the registration code which again has to be enter exactly as it is the numbers the dash and the letters with no spaces before or after then you can click ¨Register¨ and you should be good to go. If you have issues with this I will recommend you contact NCH Support, you can create a support ticket for them on this link: https://www.nch.com.au/support/index.html 

Hola, Esto suele suceder cuando la version del programa que es compatible con tu licencia se actualiza a la ultima version y no esta ya no es compatible con tu licencia. Lo que debes hacer es contactar a Soporte Tecnico de NCH para que te den la licencia y el enlace de descarga que corresponde a la version que es compatible con esa licencia. https://www.nch.com.au/support/es/index.html

Hola! Si necesitas contactar al soporte técnico de NCH debes crear un tiquete de soporte desde aqui: https://www.nch.com.au/support/es/index.html

Hola, No logro localizar nada que se asemeje a lo que menciona en Express Scribe. Podría brindar mas información y si puede compartir alguna captura de pantalla que sea de ayuda para lograr entender mejor el problema.

Hello, If you haven´t already please make your request at: http://nch.invisionzone.com/topic/28144-delay-the-streaming-audio/

Hello, Make sure you have the correct time period set then you can try recalculating the customer balance, if that does not work. I would suggest you contact NCH Technical support and see if they can assist you with this, you will probably need to send them a backup of your data for them to be able to assist. You can create a support ticket for them on the link https://www.nch.com.au/support/index.html  Good luck!

The answer is the same.

Hello! This could be do to the information that is on the PDF file you converted. If you like you can share the PDF file and I can check it to confirm. Or you might also want to contact NCH Technical Support team and ask for their help. You can create a support request for them through the link: https://www.nch.com.au/support/index.html 

Hello, I think the best thing to try if you have not already is to create a backup of all the information you have created in FastFox, there is a tool in the program for you to create a backup should be under ¨File¨ > ¨Backup Data¨ , use this option to create the backup then uninstall the program from your PC and install it again. Make sure you install the version compatible with your license and when done open the program register the license then go to ¨FILE¨ > ¨Restore Backup¨ and restore the backup you had previously created test and see if it made a difference if not. I will suggest you reach out to the NCH Technical Support team and see if they can assist you. You can create a support ticket for them through the link: https://www.nch.com.au/support/index.html