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Fred28

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  1. Fred28

    Ripple Cut

    MixPad does not offer this functionality. NCH Software formally takes suggestions or feedback about their products through the form at http://www.nch.com.au/suggestions/
  2. The program does not have an option to recover this. you will need to add it again manually or you will need to restore a backup that has this information. Now keep in mind that if the backup is not recent and you restore this you will lose any information you added after creating the backup.
  3. There is no way to recover that, you will need to add it again manually or you will need to restore a backup that has the information. If you did one recently if not it you will lose any information you have added since your last backup as well.
  4. Can you confirm you have the "Enable System-Wide Hot-keys" box checked in Preferences > Hot-Keys? If you do then it would be best for you to continue working with NCH Tech support as this might be a bug. If you have not tried to reinstall do so and if that does not work you might want to uninstall and then install the app again.
  5. Please contact NCH Technical Support for assistance, you can create a support ticket for them here: https://www.nch.com.au/support/index.html
  6. Hi, This is how NCH Licenses work. An NCH license can only be registered on one computer and under only one user at a time. NCH Software formally takes suggestions or feedback about their products through the form at http://www.nch.com.au/suggestions/
  7. I do not think amazon will allow you to record, If you try Soundtap to record any other source that is not DRM protected and it works then I will say it is because amazon will not allow this. Also, because SoundTap will not record any DRM protected content. You have 2 options either test the program with a different source that you are 100% certain has no DRM or you can contact amazon and confirm.
  8. No it is not, you might want to contact NCH Tech support here: https://www.nch.com.au/support/index.html The support team should be able to help you with your issue.
  9. You can send suggestions to the developers through the form at the link: http://www.nch.com.au/suggestions/ They might add this on a future release.
  10. In your keyboard press and hold the windows key and then press "R", this will open a small window, type "Regedit" in it to access the windows registry. Be very careful with what you change here as it could mess up your computer.
  11. I tried checking this but in Windows 10, I do not have a windows 7 computer and I was not able to reproduce. Have you tried reinstalling or doing a clean install of the program and see if that makes a difference? If reinstalling does not work, to do a clean install just uninstall the program and then delete any Scribe folders from the links below if any: - C:\Program Files (x86)\NCH Software\ - C:\ProgramData\NCH Software\ - C:\Users\<your username>\AppData\Roaming\NCH Software\ (if you can't find the ProgramData or AppData folders, set Windows to show hidden files and folders as per https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files) When done restart your computer and install the program again, test and see if that made a difference, if it did not you might want to try and contact NCH tech support and see if they can file a bug for you for this so the developers of the program can check this.
  12. Please contact NCH Technical support here: https://www.nch.com.au/support/index.html to report this as you might need to do a clean install of the program.
  13. Do you get an error when loading the files and trying to play them? Did you contact support to let them know this?
  14. Have you tried reinstalling and setting the incoming option again to see if that helps? If you have and the issue remains I think your best option is to contact NCH technical team, you can create a support ticket here: https://www.nch.com.au/support/index.html
  15. How do you have this set up? Is the folder where the program has to look for dictations a network folder? Do you get any errors when setting this up? You might want to contact NCH technical support for assistance on this: https://www.nch.com.au/support/index.html
  16. Could you share some of the files you have issues with for testing? If it happens only with some files and not all then the issue might be the way the files were encoded. Do they all come from the same source? If they do, share one that works and one that doesn't to compare. If you do not wish to share the files here, my best advice is to contact NCH Technical Support team for them to assist you. You can create a support ticket for them here: https://www.nch.com.au/support/index.html
  17. If you still have issues contact NCH Technical support in case you need the correct installer: https://www.nch.com.au/support/index.html
  18. If you created a support ticket using the link I provided they will answer, although sometimes it can take a while for them to reply depending on workload. Make sure you did create a ticket for technical support.
  19. Hello, You should be able to connect both. Check this link: https://www.nchsoftware.com/invoice/kb/1123.html
  20. If you still have issues with the audio I would suggest you reach out to NCH Technical Support again: https://www.nch.com.au/support/index.html
  21. The only information for the command line for Debut that is available is here: http://help.nchsoftware.com/help/en/debut/win/commandline.html It does not say if it will take network URL parameters, and that is the only information support has as well, you will need to test yourself and see if it works or not.
  22. You can try reinstalling and see if that helps, also make sure you have the latest drivers for the capture device installed. If you still have the issue after reinstalling and making sure you have the latest drivers you might want to contact NCH Technical Support so they can assist you: https://www.nch.com.au/support/index.html
  23. Hi, 1. If you have the bookmark list opened, you should be able to right-click on the bookmark you wish to change the name for and click on Rename, it should allow you to change a part of the name or the entire name. 2. Yes, you are right. Still this could have been something the developers changed on the new version or left our or bug. You will need to contact NCH Technical support to confirm and escalate if it is a bug. 3.1 I checked this but it saved successfully in the folder I set, how exactly are you saving this? Provide step by step. 3.2 I´m not sure what you are doing here. If you have a bookmark at the beginning of the file and try to split and save it will not allow it because it is not actually splitting anything, so it will obviously show that message. If you have several bookmarks (including one at the beginning of the file) it will save the others because they do actually split but it will give you an error for the bookmark that is set at the beginning because it is not splitting anything. 3.3 I think your best option here is to contact NCH Technical support team for them to review. You can reach out to them here: https://www.nch.com.au/support/index.html
  24. NCH Software formally takes suggestions or feedback about their products through the form at http://www.nch.com.au/suggestions/
  25. If you have a license and you can confirm it is registered successfully, then might recommendation is for you to contact NCH Tech Support team, for assistance here: https://www.nch.com.au/support/index.html
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