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Everything posted by Fred28

  1. I'd recommend opening a support ticket at https://www.nch.com.au/support/index.html Tech support will need to know what kind of files your importing, and they may need a sample.
  2. Sorry express accounts does not have an option to add a customer name to a Non-Invoiced cash sale, you can confirm with the NCH tech team if you like here: https://www.nch.com.au/support/index.html 
  3. Check the options menu and the ¨Hot-Keys¨ to make sure they are set correctly and that you are using the correct keys or combination of keys. You may want to reach out to NCH tech tech team if they are not working as they should. https://www.nch.com.au/support/index.html 
  4. You mean if she can set up a timer so the program does not start recording after 3 seconds? The program does not offer this option. She should use the shortcuts to start recording when she is ready so she does not have to use the controls on the program.
  5. Si tienes que contactar a NCH para que ellos te la den, tienes que darles el correo electrónico que usaste para comprar la licencia o registrarla. Puese crear un tiquete de soporte para ellos aqui: https://www.nch.com.au/support/es/index.html
  6. De acuerdo a la información que manejo de NCH no deberia haber ningun limite de articulos que pueda ingresar ni de facturas que pueda hacer al mes, esto si el programa tiene una licencia. Si no tiene licencia si hay ciertos limites. Puede contactar a el equipo de NCH para que ellos le confirmen https://www.nch.com.au/support/es/index.html
  7. Fred28


    Can you please provide more details as to what you mean by ¨Ripple the clips on a track when small timeline adjustments are made¨ so I can test and see if I can find another way? You may want to reach NCH tech team as well and see if they have any tips for you. https://www.nch.com.au/support/index.html 
  8. Fred28


    Can you provide a screenshot? Are both programs licensed? You may also want to reach out to NCH Tech team and see if they can help as well. https://www.nch.com.au/support/index.html 
  9. Fred28

    Audio options

    There is no way to turn it off, the options become available depending on the audio device or driver you choose to record from. If you change the device the options will be disabled. You may want to contact NCH tech team and confirm. https://www.nch.com.au/support/index.html 
  10. Yes, backups will overwrite whatever is on the program when you restore. From what I understand and what you are describing this will not be possible, the available options to sync will not work on the way you are trying to do this. You may want to ask the NCH tech team, https://www.nch.com.au/support/index.html 
  11. You may want to reach out to NCH tech team and see what happened they might have other things for you to try. You can create a support ticket for them here: https://www.nch.com.au/support/index.html 
  12. Unfortunately, the program will only import in QFX format as already mentioned. You may want to leave a suggestion here for the developer team of NCH: http://www.nch.com.au/suggestions/
  13. Can you share a screenshot to see what you mean? You may also want to contact NCH tech team here: https://www.nch.com.au/support/index.html 
  14. Can you tell me what program are you using? Also, you might want to reach out to NCh tech team as well: https://www.nch.com.au/support/index.html 
  15. NCH Tech team, says this has been fixed on this new version, just download and register again: https://www.nch.com.au/components/ripsetup.exe
  16. VideoPad supports and can create and save files in .ssa, .ass, .srt You can check it here: https://www.nchsoftware.com/videopad/index.html
  17. Please remember this is a Forum of users, NCH tech team will not help you guys here, you will need to create a support ticket for them here: https://www.nch.com.au/support/index.html  I think you guys might need to reinstall the program and see if that helps.
  18. Great, thank you for sharing!
  19. Have you contacted NCH Tech Support for assistance you can do so here: https://www.nch.com.au/support/index.html  You say you already reinstalled, is this on a Mac or Windows? you might want to try and uninstall the program and remove all folders of the program on your PC and then reinstall to see if that helps the issue, if not I will suggest you contact NCH tech Support.
  20. Any part that was left out of the recording cannot be recovered now because it was not recorded. Regarding the issue I will need to know what you did from the moment you opened the program so I can test, I will also need you to share the resulting video showing the issue you mention to have a better understanding of what happened. If you are not confortable sharing here you can contact the NCH tech support team for help here: https://www.nch.com.au/support/index.html 
  21. Fred28

    WITHOUT SOUND !!!!!!

    Can you open ¨Debut¨ and under ¨audio¨ click the ¨System Mixer¨ button, on the window that opens up, click the recording tab and then check if you have an option on the list that says ¨Stereo Mix¨ if you do, set it as the default device and then go back to debut and under the ¨Audio Settings¨ check the ¨Speakers¨ option as well and then test. If this does not work you might want to reach out to NCH tech team here: https://www.nch.com.au/support/index.html 
  22. I think the best you guys can do is report this to the NCH tech team, contact them here: https://www.nch.com.au/support/index.html  If anyone can share one of the files that does not work for testing I can check it and see if it might be an encoding issue.
  23. Fred28

    WITHOUT SOUND !!!!!!

    Can you tell me if you are using a Windows or Mac PC? If you are using Windows make sure that the recording device on your Windows Sound configuration is set to ¨Stereo Mix¨ and then test again. If you are using a Mac you need to have ¨Loopback¨ driver installed and set as the recording device to be able to record internal sound coming from the Mac.
  24. No sorry, the program does this to make sure that if the edited file is corrupted you have a copy so you not lose all your files. You might want to confirm with NCH tech team here: https://www.nch.com.au/support/index.html
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