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Fred28

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Posts posted by Fred28

  1. Could you share some of the files you have issues with for testing? If it happens only with some files and not all then the issue might be the way the files were encoded. Do they all come from the same source? If they do, share one that works and one that doesn't to compare. If you do not wish to share the files here, my best advice is to contact NCH Technical Support team for them to assist you. You can create a support ticket for them here: https://www.nch.com.au/support/index.html

  2. If you created a support ticket using the link I provided they will answer, although sometimes it can take a while for them to reply depending on workload. Make sure you did create a ticket for technical support.

  3. Hi,

    1. If you have the bookmark list opened, you should be able to right-click on the bookmark you wish to change the name for and click on Rename, it should allow you to change a part of the name or the entire name.

    2. Yes, you are right. Still this could have been something the developers changed on the new version or left our or bug. You will need to contact NCH Technical support to confirm and escalate if it is a bug.

    3.1 I checked this but it saved successfully in the folder I set, how exactly are you saving this? Provide step by step.

    3.2 I´m not sure what you are doing here. If you have a bookmark at the beginning of the file and try to split and save it will not allow it because it is not actually splitting anything, so it will obviously show that message. If you have several bookmarks (including one at the beginning of the file) it will save the others because they do actually split but it will give you an error for the bookmark that is set at the beginning because it is not splitting anything.

    3.3 I think your best option here is to contact NCH Technical support team for them to review. You can reach out to them here: https://www.nch.com.au/support/index.html

  4. Are you doing this in Debut? Or what program exactly? Debut is a video capture software. It should capture video and audio. Please provide more details about the program you are using. If you are indeed using Debut then it definitely does not do what you asked.

  5. If this is in Windows right-click the program icon in your desktop select PROPERTIES > COMPATIBILITY tab > here make sure that none of the boxes for the options that show are checked. If any of them are checked please uncheck them and click APPLY and then OK. Open the program again if the issue is still there you might want to reinstall and if not contact NCH technical support team here:  https://www.nch.com.au/support/index.html

  6. Have you checked which video formats and settings are supported in airplay? You might want to try other formats and other resolutions and framerates when exporting. You might also want to try different video bitrates and  see if that makes a difference. If not I would suggest you contact Apple for support because if the video plays fine everywhere else then the it might be best to confirm with Apple why exactly is the video not being accepted to stream. 

  7. In MixPad you will only be able to monitor what you are recording if the device you are using is compatible with ASIO and also the track must be configured correctly, click on the little wrench icon on the track settings menu and then on the window that opens up make sure to choose ASIO, you might also need to click on the Wrench next to the dropdown of the recording device you choose this will open SOUND settings for Windows. Here make sure the correct device is set as the default in and out put. Click OK go back and test.

  8. The last version should be compatible with Mac OS Big Sur, when you say it does not seem to work at all, what exactly do you mean? If the program not opening up for you? Do you get any error messages? try reinstalling again from the link below:
     

    https://www.nch.com.au/soundtap/stmaci.zip

    I think your best option is reaching out to NCH Software Technical Support team here:  https://www.nch.com.au/support/index.html

  9. Not sure if you are asking,  if there is a way change the monitor window it is recording or if you can recover the video for the post you tried to record? If it is the second option then there is nothing that can be done to recover the video because it was just not recorded at least not the part you needed. 

    If it is the first option then locate the SELECT RECORDING WINDOW section on the lower left of the Debut main window and select the icon that shows a small monitor with 4 arrows on each corner of the screen, then select either the primary or secondary monitors.

  10. If you already paid and your issue is now the license registration, I would suggest you contact NCH so they can provide you the link to download the version of the program that is compatible with your license so you can reinstall and register again. and if that does not correct your other technical issue I would suggest you let them know about it so they can help you.

     

    You can reach out to them here:  https://www.nch.com.au/support/index.html

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