Tcalp

Assuming my logic is correct callers are not hearing on-hold-music as they should when in queue in a caller group. Call Logic: -Customer Calls -Telephone line is directed to extention of auto attendant -Auto Attendant picks-up, plays welcome message etc, tranfers to call group 701 -Axon re-takes hold of the caller -Customer waits for sales rep to take call. In Axon settings for group 701 'link to IMS' @ port 606, I have tested the IMS server with Express Talk (putting people on hold) -- when people on express talk are put on hold they hear the on hold messaging system just fine, but they will only hear rining when transfered to the 701 caller group. Please help me figure out what is wrong with my settings -- I'm using the current versions of each pacakge that are on the website now.

fixed my problem, axon port had defaulted to 5062, maybe because I had skype ?

I've been trying to get the auto attendant to pick-up calls and hopefully put into a call queue (haven't figured out how to properly transfer the call to hold yet). anyhow In Axon I have ext 198 setup as a call attendant, and in IVM a voip for phone 198 at localhost with correct passwords and such. I get the follwoing Log detail from IVM: Attempting to register sip:198@localhost Server localhost did not respond to register (sip:198@localhost) Check server details for that line I'm not really sure what's going on here... pls provide any suggestions thnx

I've been trying to get the auto attendant to pick-up calls and hopefully put into a call queue (haven't figured out how to properly transfer the call to hold yet). anyhow In Axon I have ext 198 setup as a call attendant, and in IVM a voip for phone 198 at localhost with correct passwords and such. I get the follwoing Log detail from IVM: Attempting to register sip:198@localhost Server localhost did not respond to register (sip:198@localhost) Check server details for that line I'm not really sure what's going on here... pls provide any suggestions thnx