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Hello,

Please be informed that if the Effects option is grayed out it is because you have either not selected any clips of that you have selected more than one. You need to be aware that the speed of the clips needs to be changed one by one, you cannot apply the Speed effect to the entire slideshow.

NCH Software formally takes suggestions or feedback about our products through the form at http://www.nch.com.au/suggestions/

Regards.

Hello,

Please be informed that the Search function (Ctrl + F or Keyword) searches Date, Invoice and Customer fields. NCH Software formally takes suggestions or feedback about our products through the form at http://www.nch.com.au/suggestions/

Regards.

Hello,

Have you tried to play those files using a different media player to see if they work? Does it happen if you convert from or to other formats? I can recommend you to access the output formats Options > Encoder tab > Restore Defaults > OK and try again. In case the issue persists, you may try to reinstall the problem to see if it makes any difference.

Regards.

Hello,

Before converting the files to .mp3 I can recommend you to open the Output format Options > Encoder tab > click on Restore Defaults > OK to save the changes. If the issue persists, you may try to reinstall the program using this link http://www.nch.com.au/components/switchsetup.exe

Regards.

Hello,

Could you confirm if this occurs when using a different media player? Does it change the original file information in the file itself or just in iTunes? I just tested it and did exactly what you do with no issues. It did not change the file info.

Regards.

Hello,

You may try to adjust your Debut settings to match the following:

1-Select .avi from the Record Screen as: drop-down under the preview screen
2-Click the Encoder Options.... button
3-In the AVI Encoding Settings window, change your settings to the following:
 *Video Compressor: H264 (Native)
   -CompressionSettings...
 *Set the Quality (Rate factor): to 10.0(High quality)
 *Sound Compressor: MP3(Native)
 *Sound Format: 44100Hz,320kbps, Stereo
4-Click the OK button to save your settings

Regards.

Hello,

You already have the terminal, so what you need to do is to setup the lines. From IVM go to > Web Control panel > Telephony lines > Add New VoIP Line or Add New Hardware Line (it will depend on what you have). 

You can click on the following link to purchase the license you require depending on your needs: https://secure.nch.com.au/cgi-bin/register.exe?software=ivm

Regards.
 

Hello,

Does it happen with any files you try to transfer? What type of files are you using? Are they large files? When using Fling, do you have other programs open?

Regards.

Hello,

Follow the steps below to sync Inventoria with Copper:

From Inventoria:

1) Select the Options icon from the main window,
2) Select the "Other" tab
3) Select the "Advance settings" tab 
4) Check mark the box that says "Allow Express Accounts...to sync with Inventoria"
5)  Enter your Access Authentication code. This could be any number, please use 12345
6) Click OK, 
7) Select the Web Access tab and check mark both cases "Local Network" and "Internet". Under "Current status" you will probably get a red status message, no worries, you won´t need to take any other steps.
8) Take note of the Local network IP number, for instance, on our end is 192.168.153.1 and the port 1097.
9) Click OK to finish and leave Inventoria Open.

From Copper: 

1) Open the Options menu and select the Sync - Apps network tab.
2) Check mark both cases "Local Network" and "Internet", run the Wizard, you will probably get a red status message, no worries, you won´t need to take any other steps.
3) Click the Sync Apps tab and check mark the "Synchronize this installation of Copper as a client of Inventoria" option.
4) Enter the Access authentication code 12345
5) Enter the IP number of the server program, for example: 192.168.153.1
6) Enter the Port number of Inventoria 1097
7) Click the "Update Now" tab, and agree to Update, you should get an "Update Successful" message.
8) Select the "Retrieve locations" tab, select the location from the drop down and click OK.  

Regards.

Hello,

Please submit a ticket using this link: https://www.nch.com.au/support/index.html and attach to it your Crescendo project file. Also, provide a screenshot that shows the problem, so we can try to figure out what could be causing this issue.

Regards.

Hello,

Please be informed that if you click on any column title, the list will be reordered. It may also occur if the Shuffle mode is activated. To enable/disable the Shuffle mode, you can do Ctrl+S. 

Regards.

Hello,

Please be informed that Debut does not have any options to modify the video speed. So what I can recommend you is to record using a different video format. You can try .avi or .mov to see if you get the same problem. In case the issue persists, click on Video Options and make sure that "Enable Time-lapse" is not checked. If it is, uncheck it and try to record again. You may also want to reinstall Debut to see if it makes any difference.

Regards.

Hello,

Please click on the following link to check out the list of pedals supported by Express Scribe: http://www.altoedge.com/pedals/index.html

They have been tested on the program, so they should work without issues. We cannot guarantee that gaming foot pedal will properly work on Express Scribe.

Please be informed that when you use a foot pedal, the Middle pedal can be used to Play/Stop the recording but when using hotkeys, it is not possible to assign a single command to perform to different functions. You will need to use one for Play and another for Pause.

Regards.

Hello,

Does it happen with all the tracks you try to delete? Have you noticed if it occurs with some specific file format? You may need to uninstall the app, restart your device and reinstall it to confirm if the issue persists.

Regards.

Hello,

You should be able to arrange the files in the desired order from the list. Since you are using Windows 8, I can recommend you to install this other version of Express Burn. It should be more suitable for your current OS. It can be downloaded from http://www.oldversiondownload.com/oldversions/expressburn-4-68-2013-10-23.exe

Regards.

Hello,

Please be informed that Express Invoice does not allow to use a space to group 1000's. You would need to use commas as separator.

Regards.

Hello,

Based on the settings you are using, your recording should have a good quality. If you are clicking on the Recordings option in Debut to view your recordings, you may try to view it using a different media player (Windows Media Player, VLC, etc) to see if the issue is related to the recorded video or to the preview window in Debut. You can also try to record using a different format .wmv, .mov, etc to confirm is the issue persists. In case you are still getting the same issue, I can recommend you to reinstall Debut.

Regards.

Hello,

I have tested it with the formats provided above but I was unable to replicate the problem. The files were converted without issues and I was able to play the converted file in Windows Media Player. If you are converting to .mp3 I can recommend you to go to the encoder settings and use a higher bitrate. You can use 320 to see if it makes any difference. If the issue persists, you can try to reinstall the program.

Regards.

Hello,

1-In that case, you will need to create 2 different items to be able to handle two different prices. So, you will have item 0001a and 0001b, so that "a" has a price of 10€ and "b" a price of 15€.

2-You need to be aware that a barcode scanner can be used to enter a new item code, but it cannot be used to search items.

Regards.

Hello,

This happened because you enable indirect access, do not enable indirect access when configuring the web access. If you need to connect from other network the port must be open to allow TCP over your IP.

Regards.

Hello,

When you apply a refund in Express Invoice, it does not affect the inventory. As a workaround, what you need to do is to modify/delete the items in the invoice, so it would be reflected in Inventoria.

Regards.

Hello,

If you are referring to changing text in the printed invoice, you can click on Options menu > select Invoice from the left menu > Text > Text tab > from the Heading column, you can find the text that needs to be modified and from the Text column, you can enter the new text.

If you are referring to something else, please be more specific and explain in detail what you are trying to do.

Regards.

Hello,

That message is normal when creating the slideshow. It may depend on the amount of image, video or audio files you are using to create it. You can confirm that by creating a slideshow with a few amount of pictures, it should not happen. 

Have you tried to export the slideshow? After exporting it, your slideshow should look normal.

Regards.

Hello,

If the backup data files were created correctly, the information should be there. In this case, I can recommend you to submit a support ticket to ExpressAccounts Technical Support: https://www.nch.com.au/support/supportcontact.html?software=ExpressAccounts&home and provide the backup data files to see if it is possible to restore your data.

Regards.

Hello,

You just need to export your project files to any format .avi, .wmv, .mov or any other, and then import them into PhotoStage and put the clips together in the same sequence.

Regards.