elk

I can recommend you to check the following:

Make sure the tracks are not muted.

Try to play back the files using a different media player to confirm they work.

Try to load a file recorded using a different source or different format to see if the issue may be related to those particular files.

In case you still have issues, you may reinstall the program using this link: https://www.nch.com.au/mixpad/mpsetup.exe

In attempt to fix this issue, please try the steps below:

Uninstall Debut, then delete 3 folders named "Debut" and 1 named "Components" from these locations:
**C:\Users\<username>\AppData\Roaming\NCH Software\Debut\
**C:\Program Files (x86)\NCH Software\Debut\
**C:\Program Files (x86)\NCH Software\Components
**C:\ProgramData\NCH Software\Debut\
**If you can't find any of the folders, just continue. 

After that, restart your computer and reinstall the program using this link: https://www.nchsoftware.com/capture/debutpsetup.exe

Once done, restart your system one more time.

You may need to register the program again:

To register:
1- Open the program.
2- From the top left corner, click the "File" menu.
3- From the dropdown menu select "Register software..." 
4- Enter your registration code (numbers-letters) and click on Register.
5-If successful, you'll see the "Licensed Software" status at the very top of the window, next to the program's name. 

In case you still have issues, I can recommend you to submit a support ticket using this link: https://www.nch.com.au/support/

In attempt to fix this issue, please try the steps below:

Uninstall WavePad, then delete 3 folders named "WavePad" and 1 named "Components" from these locations:
**C:\Users\<username>\AppData\Roaming\NCH Software\WavePad\
**C:\Program Files (x86)\NCH Software\WavePad\
**C:\Program Files (x86)\NCH Software\Components
**C:\ProgramData\NCH Software\WavePad\
**If you can't find any of the folders, just continue. 

After that, restart your computer and reinstall the program using this link: https://www.nch.com.au/components/wpsetup.exe

Once done, restart your system one more time.

You may need to register your program:

To register:
1- Open the program.
2- From the top left corner, click the three horizontal lines > "File" menu.
3- From the dropdown menu select "Register software..." 
4- Enter your registration code (numbers-letters) and click on Register.
5-If successful, you'll see the "Licensed Software" status at the very top of the window, next to the program's name. 

You may try to export to a different format and use different resolution and frame rate to see if it works. You may also try to reinstall the program using this link: https://www.nchsoftware.com/slideshow/pstagesetup.exe

In this case, I would recommend you to reinstall the program using this link: https://www.nchsoftware.com/backup/ffortsetup.exe

If the issue persists, you may submit a support ticket: https://www.nch.com.au/support/

The program does not offer an option to do what you have described. In this case, as a workaround, if you want to keep records of returned items, you may create a credit note. For additional information about the program, you may want to check out the online help manual: http://help.nchsoftware.com/help/en/expressaccounts/win/index.html

You may want to know that the recording level needs to be adjusted from the application you are playing the audio not from SoundTap

In this case, what I would do is select the region you want to colorize using a selection tool > use the color removal tool > and select the color you want to remove using the color picker tool > and after that, use the colorize tool

You need to be aware that the program downloads the Album details from FreeDB server which is a third party company, so NCH Software does not manage that information, so it it not possible to guarantee all the downloaded information is correct.

Does it occur with all the shortcuts you have added or just this one? You may double click on the shortcuts and delete the t if they include that letter. If the issue persists, you can try to reinstall the program

Just to make sure you have registered the program correctly:

To register:
1- Open the program.
2- From the top left corner, click the "File" menu.
3- From the dropdown menu select "Register software..." 
4- Enter your registration code (numbers-letters) and click on Register.
5-If successful, you'll see the "Licensed Software" status at the very top of the window, next to the program's name.  

If you still have issues, you may need to submit a support ticket using this link: https://www.nch.com.au/support/

In this case I would recommend you to reinstall the program using the following link: https://www.nch.com.au/fastfox/ffsetup.exe

Before reinstalling the program, I recommend you to create a backup data file to avoid losing your information during the process. To do that, go to File > Backup Data > select a destination folder > click Backup.

Once you reinstall, you may need to restart your computer and try again.

The latest version of the program (v3.00) has access to FreeDB server only, it will not connect to MusicBrainz as the previous version did. NCH Software formally takes suggestions or feedback about our products through the form at http://www.nch.com.au/suggestions/

In attempt to fix this issue, please try the steps below:

Uninstall WavePad, then delete 3 folders named "WavePad" and 1 named "Components" from these locations:
**C:\Users\<username>\AppData\Roaming\NCH Software\WavePad\
**C:\Program Files (x86)\NCH Software\WavePad\
**C:\Program Files (x86)\NCH Software\Components
**C:\ProgramData\NCH Software\WavePad\
**If you can't find any of the folders, just continue. 

After that, restart your computer and reinstall the program using this link: https://www.nch.com.au/components/wpsetup.exe

Once done, restart your system one more time.

You may need to re-register the program again.

Slow performance issues may be caused by a large amount of files you add to the slideshow, large files (what is the size of those photos?), if you apply effects and/or transitions. If may also depend on your computer specs; so if you have a combination of the facts mentioned above, probably, you will get slow performance issues when creating your slideshows.

In this case, what I can recommend you to do is duplicate the slide that has text and put it after the original one. Then, adjust the zoom in effect so that the Start and End point are set to the same size. This will allow you to have the slide with no zoom for a longer time

That is the way the newest version works. Every time you open the invoices list, it will sort it the default way which is by date. NCH Software formally takes suggestions or feedback about products through the form at http://www.nch.com.au/suggestions/

I can recommend you to make sure the audio track has not been muted. You can right click on the track > Adjust Audio Volume > click Restore Default > OK to save the changes. In case the issue persists, you may try to reinstall the program using this link: https://www.nchsoftware.com/slideshow/pstagesetup.exe

You may need to save your project file to avoid losing your work during the process.

Hello,

You may try to reinstall the program using this link and confirm if it works now: https://www.nchsoftware.com/slideshow/pstagesetup.exe

In case the issue persists, you may submit a support ticket and share your project file with the support team for further testing: https://www.nch.com.au/support/

Regards.

Hello,

Please click here to learn how to apply a payment: https://www.nchsoftware.com/accounting/kb/1279.html

In the Amount field, you need to enter the amount the customer has paid in the first stage, so the invoice status will changed to Partially Paid.

Regards.

Hello,

Please make sure that you have selected the correct recording and playback devices in voxal. Click Options > Preview Audio tab > from the dropdown men,u, select the devices you want to use > click OK to save the changes. In case the issue persists, you may try to reinstall the program using this link: https://www.nchsoftware.com/voicechanger/vxlsetup.exe

Regards.

Hello,

In this case, you may try a clean install and make sureyou install the latest version of the program:

Uninstall Voxal, then delete 3 folders named "Voxal" and 1 named "Components" from these locations:
**C:\Users\<username>\AppData\Roaming\NCH Software\Voxal\
**C:\Program Files (x86)\NCH Software\Voxal\
**C:\Program Files (x86)\NCH Software\Components
**C:\ProgramData\NCH Software\Voxal\
**If you can't find any of the folders, just continue. 

After that, restart your computer and reinstall the program using this link: https://www.nchsoftware.com/voicechanger/vxlsetup.exe

Once done, restart your system one more time and try again.

If you still have issues, you may need to submit a support ticket: https://www.nch.com.au/support/

Regards.

Hello,

If you are using a Mac, please make sure to press the "fn" key when using your hotkeys.

Regards.

Hello,

Unfortunately, the appearance of the chart of accounts cannot be modified, however, you should be able to sort the accounts by clicking on the column headings. NCH Software formally takes suggestions or feedback about our products through the form at http://www.nch.com.au/suggestions/

Regards.

Hello,

Could you please explain in detail what you are trying to do? Are you trying to monitor what you are recording or is it a headset and you are trying to record from the microphone? Does the headphones show up in the input devices in SoundTap? You may submit a support ticket and provide some screenshots showing the problem you have encountered there: https://www.nch.com.au/support/

Regards.