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Posts posted by elk

  1. If you need to export a single track, you need to "Join" all the clips in that track. You just need to click an hold the Ctrl key and click the title bar for each clip you want to join. Once you have selected the clips, from the Editing menu, select Join. If you still have issues, you may try to join a few clips 3-5 and confirm if it works.

  2. If you want to burn a copy of the installation file, please go to this location using File Explorer C:\Program Files (x86)\NCH Software\ExpressBurn and copy the executable file (.exe). You should be able to load that file in Express Burn and burn it.

  3. What folder are you using to save the recordings? Do you have permission to modify that folder? I would recommend you to select a different destination folder. Click Options (Preferences for Mac) > under Recordings sections > click the "..." button > find a different folder (Desktop, Docoments, Music, etc) > click Select Folder > OK to save the changes. In case you still have issues, you may want to reinstall the program. Before reinstalling the program, I recommend you to save your previous recordings to avoid losing your information during the process.

  4. Debut: Not sure what version you are using but your background doesn't necessarily need to be colored green to have this effect working. When you open the Green Screen window, you can select the color of your background and also the threshold to have the flexibility to extend the range of the color you are replacing.

    WavePad: The appearance of the program cannot be modified. If you do not like the current version, you may go back and install your previous version. You can search for your previous version here: http://www.oldversiondownload.com/

  5. Sadly, the program does not offer any option to move objects an exact distance. You may need to move the wall manually. Using the selecting tool (hand tool), click the wall and drag it to the position you want. NCH Software formally takes suggestions or feedback about products through the form at http://www.nch.com.au/suggestions/

  6. You may want to know the differences among the different versions: The "Plus" registration gives you unrestricted use of DreamPlan anywhere, including commercial use. The "Home" registration includes all DreamPlan features, but is for home use only. The "free" version of DreamPlan home design software is available for non-commercial use. Conclusion: features are basically the same, so if you do not see an option in the free version, it will not be available in the paid versions.

  7. Where did you save the project? If you have save it to an external drive, it needs to be connected to the computer, otherwise, the program will not find the files you used to created. You may also want to make sure you do not delete, move or rename the files you used. What version of MixPad did you use to create it? Is it the same you are currently using? You can submit a support ticket for further assistance: https://www.nch.com.au/support/

  8. NCH has the trial and the free version, they are different. The trial version is the full version but it will expire after a few days. Based on what you stated, it sound like you have the trial. The free version does not expire but will only burn CDs, it will not burn DVD nor Blu-ray discs. If you need to burn DVDs, you will have to purchase a license. Otherwise, you can uninstall your current version and reinstall the free one here: https://www.nch.com.au/burn/burnsetup.exe

  9. If you want to add a split scheduled transaction, you may need to add the scheduled transaction > click Manage menu > Schedule transactions > Add > enter the details for the transactions > click OK. Once the transaction has been posted, from the Home screen > double click on the transaction you want to split > click the Split Transaction button > enter the split transactions. Note that in the home screen it will not show up individually, it will only indicate "Split", so you may need to access the transaction to view the details.

  10. Do you get the problem with some particular PNG files or all the PNG files? In attempt to fix this issue, you may try the steps below:

    Uninstall Pixillion, then delete 3 folders named "Pixillion" and 1 named "Components" from these locations:
    **C:\Users\<username>\AppData\Roaming\NCH Software\Pixillion\
    **C:\Program Files (x86)\NCH Software\Pixillion\
    **C:\Program Files (x86)\NCH Software\Components
    **C:\ProgramData\NCH Software\Pixillion\
    **If you can't find any of the folders, just continue. 

    After that, restart your computer and reinstall the program using this link: https://www.nchsoftware.com/imageconverter/pixpsetup.exe

    Once done, restart your system one more time and try again.

  11. Yes, depending on the options you select to import the object, you will be allowed to do some things and other options will be blocked. I tried to reproduce the issue you are reporting and what it worked for me was this: when importing the roof trusses, I selected for Category > Misc and for Type Ceiling Object. put the object in the position I wanted and then, using the options from the left panel, I played with the Height to adjust it as I wanted.

  12. Where do you see those numbers in the statement? Does it occur with all the customers? No, it is not possible to remove those columns from the customer statements. What version of Express Invoice do you have? You can try to reinstall the program using this link: https://www.nchsoftware.com/invoice/invoicemaci.zip

    Before reinstalling the program, I recommend you to create a backup data file to avoid losing your information during the process.

  13. I'm not saying that. I was just asking if the problem persists when you play it back on the computer. Also, I asked for your screen resolution. As I explain before, DVDs may not look very good in high resolution screens. Instead, (if you have the right equipment) I would recommend you to burn it as Blu-ray which allows higher resolution.

  14. How are you trying to import the Journal transactions? Did you manually create a CSV file with the data? Note that Express Invoice does not have Journal section nor Chart of Accounts, so it is impossible to transfer that data to Express Accounts because it does not exist in Express Invoice. If you want to load all the data from Express Invoice, you need to create a backup file https://www.nchsoftware.com/invoice/kb/1140.html and then, restore it on Accounts: https://www.nchsoftware.com/accounting/kb/1138.html

    Note that any existing data in Express Accounts will be deleted when the backup is restored.

  15. Have you tried to change the destination folder to see if the issue persists? The regular version of Prism does not create a log for this. 

    In attempt to fix this issue, please try the steps below:

    Uninstall Prism, then delete 3 folders named "Prism" and 1 named "Components" from these locations:
    **C:\Users\<username>\AppData\Roaming\NCH Software\Prism\
    **C:\Program Files (x86)\NCH Software\Prism\
    **C:\Program Files (x86)\NCH Software\Components
    **C:\ProgramData\NCH Software\Prism\
    **If you can't find any of the folders, just continue. 

    After that, restart your computer and reinstall the program using this link: https://www.nchsoftware.com/prism/prismpsetup.exe

    Once done, restart your system one more time and try again.

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