Well thanks for the try, but that is not the answer. I just got this program and am using the latest version.
I certainly have to express complete frustration with this program and regret purchasing the "pro" version. In addition to this problem the application completely reverses the colors on some photos - photos that were taken and treated identically to other photos which appear fine. Reds show as blue, greens as purple, etc. I can correct some of the problems via severe editing within the program but the results are still weird, not to mention taking tons of time. Again, cannot correct the problem by trying to convert photos to various formats and resolutions. I contacted technical support on this one but have heard nothing other than a canned response that they had received my note.
I have to chalk this application up as a complete waste of time and money. I'll be sure to avoid anything from NCH Software.