OK - so my Infinity IN-USB-2 foot pedal which worked fine since 2014 with Express Scribe Pro has for the last few months been intermittently 'dropping out'. It works fine for a couple of minutes then cuts out. I've just spent £20 upgrading to the latest version of Express Scribe 6.0 in case that was an issue but the same thing happens. Have checked set up, Windows 10 Power Management, Device troubleshooting etc, etc. Everything comes back - 'no problem'. I work professionally as a transcriber so before I order another foot pedal I want to check if there are any known software conflicts that could cause this kind of issue. I note there are lots of users who use this foot pedal with Express Scribe Pro who have had similar issues going back over five years. I would really, really appreciate an urgent and full response to fix this or at least a work through to eliminate potential problems - and yes I have read all the guidance on your site for this pedal, checked and double checked! Thanks in advance.
Below are the Plug and play controller diagnostics for Express Scribe Transcription Software (Registered) v 6.00 (Windows 10.0) as at 14th June last night.
USB device
Vendor ID: 0x05F3
Product ID: 0x00FF
Revision: 0x0120
Product string: VEC USB Footpedal
Path: \\?\hid#vid_05f3&pid_00ff#6&296aa5b0&4&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}
Usage page: 0xC
Usage ID: 0x3
Model data: N/A
Key: VECInfinityINUSB
Company: VEC
Model: Infinity IN-USB-1 / IN-USB-2
Allowed: Yes
USB device
Vendor ID: 0x046D
Product ID: 0xC52B
Revision: 0x2401
Product string: USB Receiver
Path: \\?\hid#vid_046d&pid_c52b&mi_02&col01#7&21c0253d&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}
Usage page: 0xFF00
Usage ID: 0x1
Model data: N/A
Key: N/A
USB device
Vendor ID: 0x046D
Product ID: 0xC52B
Revision: 0x2401
Product string: USB Receiver
Path: \\?\hid#vid_046d&pid_c52b&mi_02&col02#7&21c0253d&0&0001#{4d1e55b2-f16f-11cf-88cb-001111000030}
Usage page: 0xFF00
Usage ID: 0x2
Model data: N/A
Key: N/A
USB device
Vendor ID: 0x046D
Product ID: 0xC52B
Revision: 0x2401
Product string: USB Receiver
Path: \\?\hid#vid_046d&pid_c52b&mi_02&col03#7&21c0253d&0&0002#{4d1e55b2-f16f-11cf-88cb-001111000030}
Usage page: 0xFF00
Usage ID: 0x4
Model data: N/A
Key: N/A
USB device
Vendor ID: 0x046D
Product ID: 0xC52B
Revision: 0x2401
Product string: USB Receiver
Path: \\?\hid#vid_046d&pid_c52b&mi_01&col02#7&7983eec&0&0001#{4d1e55b2-f16f-11cf-88cb-001111000030}
Usage page: 0xC
Usage ID: 0x1
Model data: N/A
Key: N/A
USB device
Vendor ID: 0x046D
Product ID: 0xC52B
Revision: 0x2401
Product string: USB Receiver
Path: \\?\hid#vid_046d&pid_c52b&mi_01&col03#7&7983eec&0&0002#{4d1e55b2-f16f-11cf-88cb-001111000030}
Usage page: 0x1
Usage ID: 0x80
Model data: N/A
Key: N/A
USB device
Vendor ID: 0x046D
Product ID: 0xC52B
Revision: 0x2401
Product string: USB Receiver
Path: \\?\hid#vid_046d&pid_c52b&mi_01&col04#7&7983eec&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030}
Usage page: 0xFFBC
Usage ID: 0x88
Model data: N/A
Key: N/A
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