ewexler

Perhaps the Answering Attendant Software cannot do this, but I am hoping it can.... We have a series of OGMs that play and accept user input. Everything actually works great. However, we have a prompt that asks the user to enter a USER ID we have provided, followed by the # sign to end their input. While the user is entering their input, the outgoing message keeps playing. When the user completes the input, the scripts process as expected and work fine, but like other similar systems, we would like the outgoing voice message to immediately stop playing once it detects a telephone key has been pressed. Otherwise, it can confuse the users because while they're typing, the message is still playing and gives the impression that their input is not being accepted. Does anyone know if this can be done? Thank you in advance. -Eric

Our scripts work perfectly. One of the OGM's allows a caller to record a WAV file when a certain key is pressed. The WAV file records and goes to our designated folder. However, the resulting WAV file is choppy and horrible sounding. 35 seconds of recording is cut down to 28, and the entire wav file is chopped up. This happens on our server (Win 2000), but when I run it on my workstation using simulator, it is fine. But we dial into our server and the above occurs. Any ideas? Please help! Eric