I recently purchased the software thinking that was why there was no hot key option on the software. I thought maybe that the free version no longer allowed it. I have just upgraded to Windows 10 and have purchased the software after the upgrade. However, when I go to Options>System-Wide Hot keys, all that pops up is a menu about incoming recordings. There are other tabs listed, but none of them are for setting hot keys. My old version used to have a place to find the hot keys and to set or disable them. As a result, I have no hot key functionality. I really depended on the hot keys and I find this rather frustrating to no longer have this.
As an added afterthought--I wonder if the F5 key needs to be disabled in my Word program. I haven't figured out how to do this, but in the past, I used the F5 button for a pop-up hot key for my ES and would like to continue to do so.