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rkennell's Achievements


Novice (1/7)



  1. Thank you, dewhittier--I uninstalled mine and used your link to re-install and I now have full functionality of my hot keys again. Thanks for sharing your reply from tech support!
  2. Would it be easier to just uninstall it and download it again from the website?
  3. I recently purchased the software thinking that was why there was no hot key option on the software. I thought maybe that the free version no longer allowed it. I have just upgraded to Windows 10 and have purchased the software after the upgrade. However, when I go to Options>System-Wide Hot keys, all that pops up is a menu about incoming recordings. There are other tabs listed, but none of them are for setting hot keys. My old version used to have a place to find the hot keys and to set or disable them. As a result, I have no hot key functionality. I really depended on the hot keys and I find this rather frustrating to no longer have this. As an added afterthought--I wonder if the F5 key needs to be disabled in my Word program. I haven't figured out how to do this, but in the past, I used the F5 button for a pop-up hot key for my ES and would like to continue to do so.
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