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TECH Support

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Everything posted by TECH Support

  1. Hi, can you please open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=GoldenVideos&support
  2. In order to uninstall the program completely follow the steps in this article (depending on your operating system): https://www.nch.com.au/general/uninstall.html
  3. This is a problem already acknowledge by our developers, they are currently working in order to fix the issue, once we have an updated we will let you know.
  4. Hi, with Inventoria you should be able to move items with no problem. Please check this knowledge based article: https://www.nchsoftware.com/inventory/kb/1869.html
  5. Sadly this is a temporary file created with Wavepad and can only be open by Wavepad. The only way you can export the file from the program is purchasing a licensed and select the option "Save as".
  6. With Wavepad you are going to be able to edit audio files, and the main function of Mixpad is mixed those files.
  7. Sadly the fields in Inventoria cannot be modified.
  8. Sadly this is something that is out of our support scope.
  9. Is this happening every time you close and open the program? you just need to click on the Moneyline icon on your desktop in order to open it.
  10. We will need to ask your more information about the problem, please open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=ExpressInvoice&support
  11. Hi, in this case please open a support ticket through the link below: https://www.nch.com.au/support/supportcontact.html?software=Debut&support
  12. in this case please check this knowledge based article and let us know the outcome: https://www.nch.com.au/kb/10047.html
  13. Hi, you just need to go to "Effects" and select the the effect you want to apply to your track. That's it, once you do this, MixPad will present you with a window showing the list of effects currently applied to the selected track. the effect will be added automatically.
  14. TECH Support

    the Dash

    Hi, in this case please open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=ExpressRip&support
  15. Hi, can you please check this video tutorial? Let us know if it's useful: https://www.youtube.com/watch?v=0bTlmf6tHGc
  16. Para cancelar la subscripción , ingrese su información aquí: https://www.nch.com.au/support/manage-subscriptions.html
  17. Have you try to load those spj files into Photostage and then add them into the timeline? Try this.
  18. In this case please open a support ticket here https://www.nch.com.au/support/supportcontact.html?software=ExpressZip&support
  19. In this case please open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=Scribe&support
  20. Hi, in this case please open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=SoundTap&support
  21. Below the software main screen you will find an option called "Save to Folder", if you click on "Browse" located on the right side, you can select the location where you want to save the converted file of you hard drive.
  22. Sadly the software does not offer the option to change those specifications.
  23. Delete cache files in wavepad folder: 1. From WavePad, select the Options menu > Audio tab > "Audio working folder" section, check mark the "Use this specified folder" box and copy the folder path. On our end is > C:\Users\Salgado\AppData\Roaming\NCH Software\WavePad. 2. Paste the path on your windows folder explorer, this will open the Cache contents. 3. Delete all files within this folder. 4. Close WavePad and re open it again. 5. Re load the file and let us know the outcome.
  24. Hi, you just need to go to "Invoices List" look for the customer, select the invoice, click on "Preview" just to make sure it is correct and send it. The outstanding balance will show in the lower right corner.
  25. Hi, can you please open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=Crescendo&support
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