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TECH Support

Support
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Everything posted by TECH Support

  1. In this case, please open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=ClassicFTP&support
  2. Hi, please check the manual (http://help.nchsoftware.com/help/en/classicftp/win/help.pdf), there is a section called "Transferring files and folders". Check this information and let us know if this is what are you trying to achieve ¡
  3. The best way for you to keep those recordings intact is saving them in a USB or external hard drive before edit them.
  4. Hola, podría intentat exportar utilizando differentes formatos de salida? Intente con mp4, avi y wmv. Si el problema continúa envíenos el mensaje de error que esta recibiendo¡
  5. In this case please go to "Options", by default you will have "Business" selected. Change the "Business Type" for "Product" instead of "Service".
  6. Sadly we don't have an example, but the CSV file needs to have 4 columns: "Item Code", "Description", "Price" and "Tax".
  7. Hi, in this case we will need to look further into your problem, please open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=Debut&support
  8. Can you try to experiment with different presets and resolution? Also experiment with different output formats, try avi, mp4 and wmv ¡
  9. In this case please open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=Switch&support
  10. In this case please open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=DreamPlan&support
  11. Hi, can you please try to click on "change transition duration"? You will find that option in the middle of all the slides. Once you do that select the correct time duration and click on "Apply to all". Let us know the outcome.
  12. In this case, please open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=Crescendo&support
  13. Once you finish to clean up the file, click on the top left corner "File", then on "Save File As", and below where it says "Save As Type" select the format and click on "Save".
  14. TECH Support

    Copper Plus

    Copper comes fully feature, sadly the differences are not listed. But the plus licensed will give you unrestricted use, specially that you are using it in a business environment with different users.
  15. TECH Support

    delay

    In this case go to "Options", and click on the "Offset Recordings". You can adjust the offset in milliseconds in the right side.
  16. Can you please clarify the format? Ps3 is not a file supported by Prism.
  17. In this case, please open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=Copper&support
  18. Can you please try to uninstall and reinstall? If the issue continues, please open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=Scribe&support
  19. In this particular case, please open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=PhotoStage&support We might be asking for screenshots or even the portable project so we can check what the problem is.
  20. Hi, we will need to look further into that, please open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=Debut&support
  21. TECH Support

    Recording

    Sadly, the program does not have this option, you will need to record, add the effects, and then listen to it.
  22. What are you trying to achieve? The main functionality of Wavepad is editing audio files. Please provide more details¡
  23. hi, what are you trying to achieve? Wavepad is mainly for editing audio files, we offer other program called Mixpad, to mix files: https://www.nch.com.au/mixpad/index.html Let us know ¡
  24. Please open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=Switch&support
  25. hi, in this case can you please open a support ticket here? : https://www.nch.com.au/support/supportcontact.html?software=PhotoPad&support
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