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TECH Support

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  1. When a MixPad project is saved, a MixPad Project file and a Project Data folder are saved in the same location, the MixPad project file <name>.mpdp and the folder <name>.mpdp.ProjectData. Both must always remain in the same location because when the MixPad Project file <name>.mpdp file is opened, it pulls the tracks from a folder in the same location with the same name plus ".ProjectData". For example, a MixPad Project file named "Ultra Sound.mpdp" will look for, in its same location, the project tracks in a folder called "Ultra Sound.mpdp.ProjectData". The MixPad project file will not remember the location of the Project Data if it is moved alone, it will always look for a folder within the same location, if needed, move them together. As names are very important to be able to open MixPad Projects, do not change the name of the MixPad Project file or Project Data Folder, if you do, make sure the <name> portion is exactly the same for both.
  2. Are you having this issue with all the WMA files you try to convert? Can you try convert other format and let us know if the issue persist?
  3. So you are referring to Videopad¡¡ We recommend you to clear the cache of the program once in a while from "Options" and "Disk".
  4. Hi, so, the issue was resolve when you open the project later? What type of file are you editing? Mp3, wav?
  5. Hi, you can sent your suggestions and feedback directly to our developers here: https://www.nch.com.au/suggestions/index.html
  6. Can you please check this knowledge base article?: http://help.nchsoftware.com/help/en/mixpad/win/timelineeditchapters.html Let us know the outcome ¡¡
  7. In this case please open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=WavePad&support
  8. This is the version 6.60: http://www.oldversiondownload.com/oldversions/debut-6-60-2020-12-04.exe
  9. Hi, please check this video tutorial: https://www.youtube.com/watch?v=0p3r7nEGU5g Let us know the outcome ¡¡
  10. Are you having any issue with PlayPerfect?
  11. Try going to "Video Options" located on the lower left of the main software window, there you will find a slider to limit the frame rate. Let us know the outcome ¡
  12. Are you recording this narrations from Photostage? or are you importing a previous narration into the program?
  13. In this case please open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=Voxal&support
  14. Hi, in this case please open a support ticket here, so we can look further into this: https://www.nch.com.au/support/supportcontact.html?software=Scribe&support
  15. Please check this knowledge based article: http://help.nchsoftware.com/help/en/crescendo/win/tablature.html
  16. Sadly the program doesn´t work with billing cycles. You can try to adjust the "Period" from the top section of the main software window. Let us know if this is helpful.
  17. Hi, switch is supposed to preserve all metadata for all supported formats, please open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=Switch&support
  18. In this case please open a support ticket here so we can assist you further: https://www.nch.com.au/support/supportcontact.html?software=Debut&support
  19. We recommend you to test using different output formats, please try with mp4, avi and wmv. Let us know the outcome ¡
  20. This issue needs to be address by our technical support through this link: https://www.nch.com.au/support/supportcontact.html?software=Scribe&support
  21. Try this workaround: ExpressAccounts-Mac stores its files in: Macintosh HD/Users/<the user>/Library/Application Support/ExpressAccounts/Shared. (Macintosh HD/User/<the user> is also the folder that appears in Finder as the user name.) -- The Library folder is hidden - to make it visible, open the user folder in finder, then View->Show View Options, and select Show Library Folder. If you can find where the old files are located (the data is a bunch of folders containing .dat files), merely copying them into the current EA save folder should do the trick.
  22. Hi, please check this Video tutorial: https://www.youtube.com/watch?v=0p3r7nEGU5g&t=24s Let us know if this work for you ¡¡
  23. In this case, please open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=Copper&support
  24. Hi, you can create a new voice, but not use a real person voice to create one. Please check this knowledge based article: http://help.nchsoftware.com/help/en/voxal/win/creating.html#
  25. Hi, in this case please open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=ExpressInvoice&support We will need to ask for registration code in order to send the correct software version.
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