Claudio

Hello NCHCraig, We use Version 3.01, and we suppose that this works for Version 3.01 and above. But it doesn't work. We set the SystemPromptsFolder exactly as here in this example, without success. We tried almost everything: Changing variable name SystemPromptsFolder in any variation (i.e. ucase,lcase,combinations, plural,etc). We analyzed the wav-files, if the khz or bit-rate are the same as the in the real system prompt folder(perhaps the folder would fall back to the default folder). After 6 hours trying to find the real variable-name with help of the the logging-feature (trying to find out the variablename by logging and finding the real supposed %SystemPromptsFolder%-Variable to overrule it afterwards over the "set local call variable") ,we decided to give up. We have found some bugs before, but until now we could get it to work with some workaround. At this point we are starting to lose pacience, because we paid for the full version, also because we knew of this mulitlanguage-functionality, but now it comes out that it is also buggy with this feature. If we cannot set this to work, the multilanguage-functionalita will equal "no multilanguage-functionality", because the system is not able to respond in the right language then. We hope you or somebody else from NCH can help us. We had already lost so many time with the bugs, that I am beginning to tend to buy another software. Hope somebody will be able to help us. Claudio

Hello to all needing Help with AVM ISDN-Cards! Pre-Information: We first have tried using IVM in Germany with TAPI-Compliant analog modems without success. We have tried IVM with dozens of them. Then we started trying IVM with the cheapest solution, a VOIP-Solution, since VOIP have been implemented some week after our purchase. It worked with bugs, but we could do some workarounds within the OGMs to avoid them(i.e. DTMF recognition: when the caller pressed one key, the key press was recognized 3 to 5 times). After almost one year using IVM with VOIP we figured out, that this solution was not very reliable: VOIP depends very on its gateways stability (gateway for fixed phone-numbers). The gateways are not as stable as real fixed lines, due to network availabilty. When the provider updates its GATEWAY-servers it can cause line unavailability. Therefore we decided to install a real ISDN fixed line and connect it directly to our server. We decided to get one ISDN-Card of germans most popular ISDN-Cards-Manufacurer: AVM. We decided to get the AVM B1 PCI 4.0 and installed it without having any big problems. just the IVM did not work well. When installed the IVM-Attendant shows in ->Settings/Devices 2 new devices with the same device-name "AVM ISDN...(CtrnB)". After setting the Playback- and Recording Devices (wierd thing: the recording device had to be set through the Call-Simulator) the ISDN-Card and IVM did in fact recognize the Call, but when recording the call, the Wav-Sample was chopped und filled with bleeps. Really strange thing. We tried setting other WAV-Settings (ADPCM, PCM, etc... with every possible KHZ and every possible BIT settings). But the recording still was chopped and filled with bleeps. Other strange thing was that the change of settings through ->Settings/transfer-record section, did not have any influnece to the "record wave as..."-function in the OGM. The recordings samples were always in 16-bit 8Khz PCM. We do not understand why. After an entire day of trying and trying, we decided to change the software and found one that do support AVM-Cards. We tried it out and an additional TAPI for CAPI device-driver from COMISDN had to be installed. So we did it, but I just wanted to try the IVM first then, and take a look to its possible devices. Voila... there were 2 new ISDN lines: ISDN Line 1 and ISDN Line 2. After changing all old AVM-playback and recording devices, we tried it out and IT WORKED!!! So with AVM Cards try the following: Get the comISDN TSP Driver ComISDN TAPI Service Provider - (CAPI) at www.comisdn.com . The driver is free for a 30-Day trial. But a license must be paid after trial. Install it and change the devices. The soundrecording will not be chopped anymore. Good Luck, Claudio

We already found a solution to that problem! When there is a need to use a single dynamic varname i.e. to record to a wav-file, just need to save the file as all possible fieldnames in a row: i.e. select fieldname%number% from table where id=%digits% saving then a WAV as %fieldname1%%fieldname2%%fieldname3%%fieldname4%.wav with: fieldname1="" (not defined) fieldname2="" (not defined) fieldname3="record1234" fieldname4="" (not defined) will result in saving the file "record1234.wav". ================== setting a local call variable in the advanced tab: file=%var1%%var2%%var3%%var4%.wav with the following definitions: var1= (not defined) var2= (not defined) var3=12 var4= (not defined) will result in data=12.wav ================== or with these definitions: var1=8 var2= (not defined) var3=923 var4= (not defined) will result in file=8923.wav ================== This should help other USERs of this precious program! Bye! Claudio the non existant

Hi all, i have a problem with the SQL-Plugin, that performs a dynamic query: select fieldname%number% from table where id=%digits% the problem is that the returned variable has a dynamic name (fieldname1, fieldname2, fieldname3, etc.), so I've tried to adapt the SQL-Query to get a fixed variablename: select fieldname%number% as newvar from table where id=%digits% but the sql-plugin do not return any value for newvar then. I think the sql-plugin do not recognize the "as name"-option in the statement. Is there any way to use a evaluate-Function? Something like like 'evaluate("fieldname%number%")' or something like '%fieldname%number%%'. Why not using in advanced-section a "set local call variables" to: varname=%evaluate("fieldname%number%")% ??? Bye, Claudio

I've experienced that when no message has been added to the OM that contains the plugin->it aborts it. Be sure a message (if no speech needed add a space and synthezise it) and add some seconds to the "wait" section.

We changed the PSTN-Gateway-Provider and now we are recieving the DTMF-Tones, but we are also experiencing the same problems with the many key-press recognition. But we found a workaround for that with the OGM-Algorythms: in the data-entry-ogm, when a tone is dialed we limited the variable to only get one digit. So it might recieve the same tone four or five times, but it only gets the first tone. To avoid that the following OGMs get the rest of the tones and puts it into following variables, we created a OGM that lets the IVM read the last entered digit, and with a "ignore respnose" in the menu of "key respnose" section it ignores all pressed keys. After that you can compose the variable again: example: OGM get digit1 OGM read digit1(to ignore doubled keypress recognition) OGM get digit2 OGM read digit2(to ignore doubled keypress recognition) OGM get digit3 OGM read digit3(to ignore doubled keypress recognition) then you can compose all the variables: %digit1%%digit2%%digit3% It seems to work. Bye

Hi ALL, we have just implemented IVM on a server to receive VOIP-Calls, and it works fine, when it recieves direct SIP-calls(SIP-to-SIP). But when we call from a fieldline to get through the SIPGATE-PSTN-gateway (Fieldline-to-SIP) to our IVM-Server, the DTMFs is not beeing recognized at all. Googleing we found the information ,that perhaps the codecs of the gateway, used to compress audiodata might be filtering the signals. any experiences or suggestions? Thanks, claudio