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Hi, Please change the original file location and reload the logo image file from Express Invoice options > Business menu. In regards to the logo position base on company address, from Express Invoice options > Invoice Style > Accents > use "Link Company Logo to Company Info text block" and click OK to save changes. If you need further assistance, you can also contact the NCH support staff > supportnch@nchsoftware.com Regards,

Hi, It depends on the data that you are trying to filter, but none of the available reports will give you those two columns, specifically, as you want them, to review all the Express Accounts reports information, visit the online guide from the following site > http://help.nchsoftware.com/help/en/expressaccounts/win/reportsel.html?software=ExpressAccounts&appname=Express%20Accounts%20Accounting%20Software&version=5.24&base=accounting&domain=nchsoftware&buyoffer=accounts&pclass=plus&rgst=1&svar=LLIBControlonLLIBTBwin10bgonLLIBShowSuiteButton1Off&instby=dl&help=9&usage=0FA001&days=67&runs=82 Regards,

Hi, That could be related to an existing bug when using Windows 10. My advise is to let NCH support know of the case, so they can offer you more assistance or report the bug. Regards,

Hi, Unfortunately, this is not an option from the Chart of accounts, but you can always use the Balance Sheet report and print the report it self. For more information contact supportnch@nchsoftware.com Best regards,

Hi, In that case I will suggest to use or isolate the channel that suite your requirements, the one you mentioned it appears to simulate stereo, once you save the file as stereo, right click the audio waves, select Split > Split into component channels > and save as a new file (using File > Save file as...) the channel that simulates stereo. Remember that you are recording from a cassette player - mono tape, with this being said, even though you changed or edit to stereo some inconsistencies may occur. Regards,

Hi, This will be recorded as it is, however, you could use WavePad to modify the recording and save it as Stereo. Once you finished the recording, from the top menu click on File > Save File as...select the format, click on Save and use the Stereo option to confirm you will like to use/set it as stereo. Regards,

Hi, The original image resolution will change based on the effects or exporting settings you use, my suggestion is to play the project from the VideoPad preview window before exporting, to have an idea of what will be exported or if my changes, effects and transitions affected the original image resolution. Also, export first to a local folder, instead of burning directly to a DVD disc, by doing this you will be able to modify the original project Format, Resolution, Frame and Encoder settings. Best regards,

Hi, I will suggest to contact NCH support at supportnch@nchsoftware.com, so you can send them an image with the issue you are having or what you are trying to do, and specify the name of the program, so they can assist you on this particular case, it might be a setting or option that needs to be selected. Best regards,

Hi, You will be able to scan and enter the product code on the item code case, but scanning your products won't add a quantity on the item inventory/stock, unfortunately this is not the way it works. For more information contact the NCH software support at > supportnch@nchsoftware.com Regards,

Hi, Try the following, 1. From WavePad, select the Options menu > Audio tab > "Audio working folder" section, check mark the "Use this specified folder" box and copy the folder path. C:\Users\YourUserName\AppData\Roaming\NCH Software\WavePad. 2. Paste the path on your windows folder explorer, this will open the Cache content files. 3. Delete all files within this folder. 4. Close WavePad and re open it again. 5. Re load the file and test. You can also contact the NCH support at supportnch@nchsoftware.com Regards,

Hi, It depends, if you are using Express Accounts there is no Prefix case option, if you are using Express Invoice the Prefix case option is within Options(preferences if you have a Mac) > Credit Note > Credit note numbering > Prefix(optional). None of the above will allow to change existing credit notes numbers, only Express Invoice allows to change the sequence of the credit notes for a new number, within the same menu, but not for previous credit records. For more information I suggest to contact NCH support > supportnch@nchsoftware.com Best regards,

Hi, Implementing VRS RemoteMonitor is easy: In VRS allow others to listen with RemoteMonitor in the VRS Network Settings and set the user name and password. Download and Install VRS RemoteMonitor on the remote computer from http://www.nch.com.au/vrs/remote.html Enter the server name. Enter the user name and password, the user name and password must match those Network Settings of the VRS System. Enter connection speed, the default value is 32kbps. Press Connect, once connected you can choose which channels to listen to over the TCP/IP listen connection. Press Disconnect to close the connection. If you need further assistance, contact the support staff > supportnch@nchsoftware.com

Hi, Here is my suggestion based on previous experiences: 1. Always before exporting or burning, play the total length of the project from the VideoPad-Preview window to confirm it plays fine(no issues). 2. Always export the project to a local folder instead of burning directly to a DVD disc. Use the Export icon > Video File option. 3. Set the Preset, File format, Resolution, Maximum frame rate, Encoder settings and click Create. When done play the exported file. IF you notice there is an issue with resolution, synchronization, transitions, Video, Audio...you can always go back to the project and use/try other File formats, Resolutions, frame rates, Encoder settings to troubleshoot and fix the issue. 4. Once you have achieve a good result, based on the above settings, you can use the project file that was exported to burn, either with your Windows default burning utility or by re loading the file into VideoPad to start the process. Please try, follow the steps, this will save you time and DVD's. | You can also contact the NCH support > supportnch@nchsoftware.com Best regards,

Hi, You can use the Normalize option, from the top menu click on Effects > Normalize. To 'normalize' is to adjust the volume so that the loudest peak is equal to (or a percentage of) the maximum signal that can be used in digital audio. Usually you normalize files to 100% as the last stage in production to make it the loudest possible without distortion. Another reason to normalize is to have multiple tracks sound equally loud, or to have equal average loudness. The 'Peak' normalization method finds the sample of the greatest magnitude within the file. Normalization is then done with this value as the peak. With the Normalize Peak Level set to 100% (0dB), the whole file will be amplified so that the peak reaches 0dB. The 'Average Loudness (RMS)' normalization method normalizes according to the file's average loudness, or volume. Multiple files normalized to the same peak level using this method will have equal average loudness. The 'Normalize Peak Level' for this method should be set much lower than for the Peak method, because the average loudness will always be lower than the peak sample. The 'Peak Loudness (RMS)' normalization method attempts to normalize according to how loud the loudest part of the file will sound. This is the best method to use to make multiple tracks sound equally loud. As with Average Loudness, the 'Normalize Peak Level' for this method should be set lower than for the Peak method, because the peak loudness is lower than the peak sample. The actual algorithm used takes the RMS of each 50ms window in the file, ranks the windows from loudest to quietest, and then takes the 95th percentile of these as the 'peak'. Note that no adjustment is made for humans' differing perception of different frequencies. You can also contact NCH support at > supportnch@nchsoftware.com Best regards,

Hi, The "Resolve missing files" window appears when VideoPad is not able to find the files used to create the project. This usually occurs when the original files were moved/deleted or you load them from an external drive that is no longer available. The same thing happens if we try to load the .VPJ file you uploaded for download. Please review the original files location/folder and confirm. Best regards,

Hi, From the top menu, click the Levels tab/menu > Normalize icon > use the Normalize Peak level bar > drag it to the left to -18 > check mark "Average Loudness" and from the Preset case drop down, select > "Equal Average Loudness", click Apply. Regards,

Hi, From the top menu, below the icons, click the "Dictation Name" column title to order your dictations. You can also use/click the Date column to order by date and/or Duration to order based on length. Regards,

Hi, Something you can try (instead of deleting payments or invoices) when you see there is an issue on a customer balance or balance due, is to run the "Recalculate customer balance" option within the Customers list window, select the customer and click the Customer top menu(top left corner of the window) to select the "Recalculate customer balance" option. This will basically recalculate all entries(payments, invoices, credit notes...) on this customer account balance. Please try. I won't recommend to delete entries, this must be done if there is nothing else to do. If you need assistance you can also contact the NCH email support > supportnch@nchsoftware.com Best regards,

Hi, Inventoria offers an option to alert or notify you when the items stock(quantity) is going down based on a level you have previously entered. Unfortunately, the option to list the goods near their expiration date is not yet available, but it will be a good suggestion for the development team, you can enter your suggestions on the following site > http://www.nch.com.au/suggestions/ Best regards,

Hi, In regards to the Kyosaku .M4A file issue, go to Preferences > Playback and adjust/check the Volume level before playing the file, move the green bar all the way to the right. If you have done this already, proceed to reinstall the application, the version depends on the license activation date, for that you will need to contact NCH support(supportnch@nchsoftware.com) to confirm, for the moment, you can download and install a different version, copy and paste the next link on your browser address bar > https://files.fm/u/dcx55qeb During installation, use the Replace option to overwrite your current version, then restart your system and re load the .M4A file to confirm. IF the issue persist, I suggest you to send the .M4A file you are having issues with to supportnch@nchsoftware.com for assistance. In regards to Patita's Channel issue, my advise is to check on the Express Scribe Channels configuration, from the top menu > click on View > Show Channels Control > check mark both channels and turn them up(all the way to the right) and re test. Best regards,

Hi, Try with different settings, use another text Font or Color to test, for instance, you can use Arial, dimension height(use Percentage instead of Pixel), color Black, use the Alignment arrows or center tab for text position, review from the Effects Preview and click OK. If the issue persist I suggest to contact NCH support > supportnch@nchsoftware.com Regards,

Hi, It can be done using WavePad, which is the NCH audio editor software. For more information click on the next link > http://www.nch.com.au/wavepad/ You can also direct your inquiries to the NCH support staff > supportnch@nchsoftware.com Regards,

Hi, Please try the following: From the top menu use the "Open" folder icon , browse for the file and select to open. You can also use the "Add File+" icon from the top menu, browse for the file and click to open. Or drag and drop the file from the original folder location to the VideoPad window. .wmv, and .mp4 file formats are supported on VideoPad, you should be able to open and edit them.

Buenos días, La fecha del cierre fiscal se puede ingresar desde el menu Opciones > General > Fin de año fiscal > ingresa la fecha utilizando el calendario. El programa determina el cierre de acuerdo a la fecha que ingrese, sin embargo no genera en forma automática los asientos de cierre, debe llevaros manualmente. En caso que tengan alguna otra consulta puede escribir a supportnch@nchsoftware.com

Hi, From the Inventoria top menu, click on Reports and select the "Inventory by default supplier", select the Supplier and click OK. This will display the supplier's inventory on one single report. For more information on reports see > http://help.nchsoftware.com/help/en/inventoria/win/reportsweb.html Regards,