Josh,
I've sent you email for the support I've paid through through both my email which i've register when I BOUGHT your product and BOUGHT silver support. With my email, which I obviously am not listing in a public forum. What is your normal procedure when someone buys your product then pays extra for silver support? As far as I can see it's not even to send any instructions then ignore subsequent emails. After stating this in the NCH facebook I suppose I embarrassed someone from NCH to respond, they gave me a number to call of:
303-557-0211
Funnily enough after calling that 10 times and having the supplied access code denied I still cant talk to anyone. Why was I given a number to call and an access code that doest work? As I said these answers don't line up to any reality
give me your email and ill contact you directly for further details