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jstusak

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  1. I received new work on Friday. I found out that the version of ES I have been using for the past almost 6 years (v 5.13) will not play my new files. So I was instructed to purchase the ES Pro for the upgrade. I have done so and received my email with the Express Scrtibe Registration Code. I have follwed the instructions on the email that contains this code that says if you have not already installed your software, please download the latetest version (v 5.69) using the correct download link...link is provided....and run the install file. I have done this several times (and from several different browsers I may add) And each time when it comes to the "accept the terms and conditions" box when I click accept and then continue it just stalls out. And then I get the message Not Responding. What gives? Am I missing a step? Did I read and misunderstand the instructions? Are you supposed to register the software first before running installation? That doesn't make sense to me, but what do I know. I have checked FAQ on the NCH website, I've submitted a ticket on Friday (today's Sunday) and still haven't heard anything, and I've Googled this issue several times and have found nothing. I'm at a loss and have work piling up that needs to be completed. Please help!
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